Talkus is an online application that turns Slack into a live chat software to allow its users to provide real-time support to their customers. Its features include ticket raising and tracking, team collaboration, phone support, and more. There weren’t a lot of recent Talkus user reviews, but the ones we found were generally positive. We also shared its available pricing options.
Summary of Talkus User Reviews
Most Helpful Positive User Review
A user who left a positive review of Talkus on Capterra likes that the app provides multi-channel support and a robust live chat experience without requiring them to leave Slack. He also appreciates the smooth transition from live chat to email and vice versa. Lastly, he commended the support team for responding to concerns promptly and efficiently.
Most Helpful Negative User Review
A user who left a negative review of Talkus on G2 Crowd said that the app is lacking on some functionalities such as reporting and analytics. However, he was informed that Zapier integrations will be rolled out soon, which he appreciates, as this will allow the software to expand its functionalities.
Talkus offers three subscription plans: Startup ($48/month), Business ($96/month), and Agency ($249/month). The main differences between the plans include the number of widgets and days of support, as well as access to premium features such as multilingual knowledge base, customizable branding, unlimited rules for message automation, and more.
Check out the list below of some of Talkus’ features.
- Real-Time Chat
- Email Integration
- Ticket Tracking
- Text Messaging
- Phone Calls
- Knowledge Base and FAQ
- Multilingual Support
- Customizable Branding
- Automated Routing
- Document Storage
- IT Asset Management
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the top and up-and-coming live chat software for small businesses and reviewed their features and pricing. Read this article to know our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Resolution — Addressing a customer’s concern at the first point of contact is a key performance indicator. Read on to learn seven ways to use live chat to achieve this.
Top 20 Guerilla Marketing Ideas: From Social Media to the Street — A limited budget for marketing and advertising should not prevent you from capturing the attention of your potential customers. Read on to learn 20 guerilla marketing ideas that you can use for your business.
Does Talkus offer a free trial?
Yes. Interested users may sign up for the 14-day free trial on the company’s website.
Do I need to submit my credit card details to sign up for the free trial?
No. You can sign up for a free trial without having to need to submit your credit card details.
What happens after my free trial expires?
If you don’t pay after your free trial, Talkus will continue to work, but you won’t be able to reply to your users until you switch to a paid plan.
How do I pay for my subscription?
Talkus users can pay for their subscription using Stripe.
Talkus Overview Video
This video provides an overview on how businesses can handle all their customer support in Slack using Talkus.
When choosing a live chat software, it’s important that the software integrates with other applications your business is currently using. Here is a list of some of Talkus’ popular integrations: