Tawk.to is a free live chat software that allows users to communicate with customers while they’re browsing their website or mobile app/page. Its features include message sneak-peek, geo IP tracking, unlimited agents, scheduler, and more. We compiled Tawk.to user reviews from around the web and determined that it has generally positive ratings.
Summary of User Reviews
What Tawk.to does well
Users who gave Tawk.to a positive review said that the software is easy to use and integrate with third-party apps. They also said that the mobile app works well and allows them to easily stay in touch with their customers 24/7.
What Tawk.to does not do well
Users who gave Tawk.to a negative review said that the software’s backend can be confusing. They also complained about the absence of a translation feature.
Most Helpful Positive User Review
One user who gave Tawk.to a positive review on Capterra said that the app gives him basic but reliable live chat services for free with no restrictions. He added that while other platforms offer better customization and feature sets, Tawk.to’s free package is a good enough live chat platform for small businesses.
Most Helpful Negative User Review
A user who gave Tawk.to a negative review on G2 Crowd said that the user interface could use some improvement, as it is a bit clunky and looks outdated. He also said that it takes a while to figure out how some features work.
Tawk.to is a free product and can be downloaded and installed at no cost. Interested users need to sign up to have access to the program. Users may also purchase add-ons such as Remove Branding for $15/month or Hire Chat Agents for $1/hour.
Check out the list below of some of Tawk.to’s features.
- Unlimited Agents
- Unlimited History
- Detailed Reporting
- Geo IP Tracking
- File Transfer
- Mail Notifications
- Message Filtering
- Message Sneak-peek
- Visitor Information
- Secure Encryption
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Is there a limit to the free usage of Tawk.to?
No. Tawk.to is free to use forever.
What is the cap for the number of concurrent chats that can be answered on Tawk.to?
There are no limits to the number of concurrent chats that Tawk.to users can answer.
Are there ads within Tawk.to?
No. Users can enjoy using Tawk.to without seeing any ads.
When choosing a live chat software, it’s important that the software integrates with other applications your business is currently using. Here is a list of some of Tawk.to’s popular integrations: