Tawk.to is a free live chat solution for communicating with customers online and monitoring website visitors. Its features include customizable widgets, message sneak-peeks, engagement tracking, notifications, and a built-in ticketing tool among others. In this article, we cover Tawk.to reviews and pricing. Ready to get started? Sign up for free.
The Tawk.to pricing information states that it can be downloaded and installed for free. However, it offers three add-ons that users may purchase: Remove Branding ($15 per month), Hire Live Chat Agents ($1 per hour), and Video Chat, Voice Calls, and Screensharing ($29 per month).
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Top Tawk.to Alternative 2019
Summary of Positive Tawk.to Reviews
Users who left positive Tawk.to reviews said that they appreciate that it is free. They also like that it comes with a lot of features that allow them to easily chat with their customers and website visitors.
“Our company is very small as of now, and Tawk.to is a great solution for customer service! We don’t have a huge userbase yet; but when a customer does have a question, they can simply message the chat feature and it’ll get kicked out to myself or a teammate. For $0, you really can’t beat it.” —Michael Engelkamp
Summary of Negative Tawk.to Reviews
Users who left negative Tawk.to reviews noted that its interface needs to be enhanced to make it more intuitive and user-friendly. Some said that learning how to navigate through its different features may be confusing for non-technical users and beginners.
“I’m still not happy about the user interface. Having used it literally for years, I still get lost. Thinking ‘Where am I?’ is surely not the best question to be asking when you’re trying to engage customers. Nope, not at all. The backend needs a complete rethink and makeover.” —Rick Powell
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Check out the list below of some of Tawk.to’s features:
- Built-in ticketing and real-time monitoring
- Customizable widgets and automated triggers
- Detailed reporting
- Geo IP tracking and message filtering
- Message sneak-peek and attention bubble
- Sentiment and engagement tracking
- And more
Is there a limit to the number of concurrent chats?
No, there isn’t. Tawk.to claims that users can answer as many concurrent chats as they want.
How does Tawk.to safeguard its users’ data?
Tawk.to has security controls in place to ensure that communications between the users and their website visitors are protected. Additionally, all of its data are saved on encrypted servers.
Here is a list of some of Tawk.to’s popular integrations: