TCN is a cloud-based call center solution that provides multichannel and customizable inbound, outbound, and blended solutions. It provides services such as omnichannel communications, call recording, business and speech analytics, interactive voice response (IVR), and interactive voice messaging (IVM). This article covers TCN reviews and pricing. Ready to get started? Request a demo.
TCN pricing is not readily available on its website. Similar services charge $60 to $80 per user per month for basic cloud-based call center services. On-premise models, which require significant capital outlay, may cost up to $200,000 for a comprehensive private branch exchange (PBX) system. Interested users may contact TCN’s sales team for a customized quote.
Ready to get started with TCN? Request a demo.
Top TCN Alternative 2019
Summary of Positive TCN Reviews
As of the date that this article was written (September 12, 2019), there are not many positive TCN reviews online. Users commented that it provides an effective hosted dialing solution. They also liked that it is reliable and has minimal downtime and that the data in its reports are accurate. Users also liked the flexibility that it offers when configuring the platform.
Summary of Negative Talkdesk Reviews
There are not many negative TCN reviews online as of this writing. Users, however, said that its intricate ins and outs make it difficult to follow and understand. They also complained that even some basic features need some time to figure out, and often requires reaching out to its support team. Some also commented that its user interface needs improvement.
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Check out the list below of some of TCN’s features:
- Skill-based call routing
- Redundancy-baked systems
- Predictive and manual dialing
- Call recording
- Voicemail delivery
- Speech analytics
- And more
What does the blended inbound/outbound system do?
TCN’s blended solution makes connections customizable. It maximizes agent productivity by allowing them to operate seamlessly between two systems: an inbound calling queue, and an outbound calling list. In this system, outbound calls are paused automatically, and priority is given to live incoming calls. This eliminates the need to designate specific inbound or outbound agents.
What is AgentSMS?
AgentSMS is a texting feature within the TNC platform. It allows agents to send short message service (SMS) notices such as overdue payment reminders, general notifications and reminders, marketing promotions, emergency alerts, and appointment confirmations. It also allows them to respond with a callback number to messages from customers.
Here is a list of some of TCN’s popular integrations: