TeamSupport is a help desk and customer support solution designed for business-to-business (B2B) software and technology companies. Its web-based platform enables users to efficiently manage their clients’ support requests, track help desk tickets, and assign tasks. Here, we cover TeamSupport reviews and pricing. Ready to get started? Get a free trial.
The TeamSupport pricing details cover two plans: Support Desk (starts at $60 per agent, per month) and Enterprise (starts at $75 per agent, per month). The main differences between these include the ideal users and access to additional features such as task management, product and inventory tracking, sentiment analysis, visual chat, and multiple hubs for product lines.
Starts at $60
Starts at $50
Starts at $75
Starts at $65
*Annual plans are paid in a lump sum.
The Support Desk plan is designed for businesses with end-user customer support or external help desk operations. The Enterprise plan, on the other hand, is for software and technology companies that track support issues, product bugs, defects, and feature enhancements.
Ready to get started with TeamSupport? Get a free trial.
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Summary of Positive TeamSupport Reviews
Users who left positive TeamSupport reviews like its ease of use, adaptability, and customization options. Some noted that its support team is very helpful, while others said that it is a great tool for managing customer queries and help desk tickets.
“They have an amazing team that is there to help you. Really, this platform is easy to start, and it is also very easy to customize. You can create custom fields for almost anything, customers, tickets, products, etc.” —Dayana Yusimg Perez Chang
Summary of Negative TeamSupport Reviews
Users who left negative TeamSupport reviews complained about occasionally experiencing errors when viewing tickets and slow loading times when running reports. Others said that they wish it had a mobile app and that its pricing plans were not too costly.
“On some occasions, it is necessary to refresh it so that the messages read are marked as ‘Read.’ It is something that should always be automatic in order to know which tickets have already been read and to have better control.” —Chris Devers
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Check out the list below of some of TeamSupport’s features:
- Analytics and real-time customer insights
- Built-in live chat and knowledge base
- Collaboration and teamwork tools
- Customer and ticket management
- Customizable dashboards and reports
- Visual chat with screen and video recording
- And more
How long is TeamSupport’s free trial?
TeamSupport’s free trial lasts for 14 days.
What is TeamSupport’s implementation timeline?
TeamSupport claims that its average timeline to get a new client’s software up and running is two weeks or less.
Here is a list of some of TeamSupport’s popular integrations: