TeamSupport is a help desk software that allows users to streamline customer support management and focus on customer centricity. It is specifically designed for business to business types of organizations. We compiled TeamSupport user reviews from around the web and determined that it has generally positive ratings. We also compared its available pricing options.
Summary of User Reviews
What TeamSupport does well:
Users who gave TeamSupport a positive review said that TeamSupport because the platform gives them a general view of all the tickets (including multiple concerns from the same customers), it makes it easy for their team to focus on the customers, instead of just focusing on the tickets.
What TeamSupport does not do well:
Users who gave TeamSupport a negative review said that the web application responds very slow sometimes and in very rare occasion, infrastructure problems take down the application for periods of time.
Most Helpful Positive User Review
One user who gave TeamSupport a positive review on GetApp said that TeamSupport provides their customer care team with high level visibility, which enables their sales team to manage and resolve customer tickets at a company level, instead of resolving them at a ticket level. She also added that this eliminates duplicate efforts and avoid multiple agents supporting the same customer at the same time.
Most Helpful Negative User Review
One user who left a review of TeamSupport on Capterra said that there are times when drop down lists are not showing immediately and searches are not populating the expected results.
TeamSupport is available in two plans: Support Desk ($60/agent/month) and Enterprise ($75/agent/month). Support desk is designed to manage and provide support to end users. Enterprise plan is specifically for software and technology companies specialized to track product bugs, defects, and feature enhancements.
TeamSupport has a 14-day free trial, where prospective users can try it with full version and for unlimited agents.
TeamSupport also offers a Cloud version. Contact TeamSupport’s sales team for a quotation.
Check out the list below of some of TeamSupport’s features.
- Customer Management
- Ticket Management
- Products and Inventory
- Collaboration and teamwork
- Powerful Integrations
- Customer Self-Service
- Reporting and Analytics
- Completely Customizable
- Visual Support Tools
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Who are the typical users of TeamSupport?
TeamSuppot is built for small and large enterprises with 20 employees to thousands.
Are there hidden costs for the initial onboarding?
There are no hidden fees. Subscription includes all features, as well as setup, SSO, functionality, and training.
TeamSupport Overview Video
This video provides an overall background on what TeamSupport can do to help businesses enhance internal collaboration in supporting their customers.
When choosing a help desk software, it’s important that the software integrates with other applications your business is currently using. Here is a list of some of TeamSupport’s popular integrations:
- And more…