Teamwork Desk is a help desk software that allows users to keep conversations all in one place. It enables users to manage tasks and tickets, collaborate with other team members, and maximize a business’s customer support team productivity and communication. We compiled Teamwork Desk user reviews from around the web and determined that it has generally positive ratings. We also compared its available pricing options.
Summary of User Reviews
What Teamwork Desk does well:
Users who gave Teamwork Desk a positive review said that Teamwork Desk has the most advanced collision avoidance feature compared to other help desk applications, which means that no two customer support reps will be unnecessarily working simultaneously on one ticket.
What Teamwork Desk does not do well:
Users who gave Teamwork Desk a negative review said that it still requires some improvements, especially when integrating or working together with their Teamwork Projects.
Most Helpful Positive User Review
One user who gave Teamwork Desk a positive review on GetApp said that Teamwork Desk is easy to use, but highly functional. He also added that they are able to see who is viewing and working on a specific ticket in real time, which avoids collision.
Most Helpful Negative User Review
One user who left a review of Teamwork Desk on GetApp said that it would be better if Teamwork Desk is able to work seamlessly in terms of integrating tickets to teamwork projects. He said that tickets do not merge with the tasks for their Teamwork Projects.
Teamwork Desk Pricing
Teamwork Desk offers four plans: Starter ($8.75/agent/month), Plus ($16.25/agent/month), Pro ($31.25/agent/month), and Enterprise (customized pricing). The main differences between the plans are time-tracking, customer happiness ratings, custom fields, full reporting, and access to Enterprise features like two-factor authentication, single sign-on, team onboarding & training, corporate account manager, and priority support.
Yearly pricings are billed on a lump sum annually.
Teamwork Desk Features
Check out the list below of some of Teamwork Desk’s features.
- Ticket Management
- Help Docs
- Customer Portal
- Mobile App
- Security and reliability
Helpful Help Desk Software Resources
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How To Start & Manage A Helpdesk – The Ultimate Guide – In this guide, we will discuss what a helpdesk is, why a helpdesk software is the foundation on which to build your business, how to set up and manage your own helpdesk, and how to choose the right helpdesk software for your business.
7 Ways Live Chat Can Help You Achieve First Contact Resolution – First contact resolution (FCR) measures the ability of customer service teams to address a customer’s issue at the first point of contact. In this article, we’ll show you how to use live chat to achieve an effective first contact resolution with potential customers.
Best Help Desk Software for Small Businesses in 2017 – In this article, we reviewed and compared Freshdesk, HappyFox, and Zendesk. Read on for our comparison and review of these three best help desk software platforms to see which one will fit your business needs.
Teamwork Desk FAQ
Can I try Teamwork Desk prior to purchasing a paid plan?
Interested users of Teamwork Desk can start with a 30-day free trial and no billing information is required to sign up.
Can I downgrade my plan?
Yes. Users can cancel, upgrade, or downgrade any time.
Does Teamwork Desk offer discounts?
Contact firstname.lastname@example.org to inquire about discounted pricing.
Teamwork Desk Overview Video
This video provides a basic Teamwork Desk guide — which covers inbox setup, managing tickets, help docs setup, triggers, and integrations.
When choosing a help desk software, it’s important that the software integrates with other applications your business is currently using. Here is a list of some of Teamwork Desk’s popular integrations:
- Microsoft Excel
- Zoho CRM
- Microsoft Dynamics
- Survey Monkey
- SQL Server
- And More