Telax is a cloud-based call center software provider that serves primarily small and medium enterprises. Its key features include interactive voice response (IVR), omnichannel communications, dynamic notifications, automatic call distributor (ACD), and disaster recovery and reporting. In this article, we cover Telax reviews and pricing. Ready to get started? Request a demo.
Telax pricing is not published on its website. However, according to a third-party website, its pricing ranges from $35 to $195 per agent, per month. Factors that affect pricing include the number of agents and the features included in the subscription. Interested users may contact Telax’s sales team for a customized quote.
Ready to get started with Telax? Request a demo.
Top Telax Alternative 2019
Summary of Telax Reviews
As of the date that this article was written (September 18, 2019), there are no up-to-date Telax reviews online. If you are a past or current Telax customer, leave a review to help other business owners who are deciding whether or not to use the software.
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Check out the list below of some of Telax’s features:
- Skills-based precision routing
- Multiple locations integration
- Omnichannel queue routing
- Adaptive context-based routing
- Universal queue stream
- Interaction channels blending
- Payment Card Industry (PCI) compliance
- And more
How soon can I get Telax working?
Telax uses a software-as-a-service (SaaS) model to deliver a customizable platform without the need for bulky on-site equipment. Its cloud contact center can be up and running within days from the subscription.
Can Telax help me with call prioritization?
Telax offers an omnichannel contact solution that can group agents or employees into teams within each call queue. This allows the automated distribution systems to route incoming customer interactions to an agent with the optimal combination of idle time and appropriate skills, while also factoring in customer priority.
Here is a list of some of Telax’s popular integrations:
- CSpire Business Solutions