Handling customer service complaints is a sensitive process—if it’s poorly managed, it can result in losing valued customers and receiving poor reviews or ratings online. Your customer service responses should be crafted with standard replies to complaints and issues that address your customers’ concerns. In this article, we cover best practices for customer service communication…
Templates
10 Free Inventory Templates + Instructions
Conducting a physical inventory count is a tedious but essential business process. Since product tracking needs differ, inventory templates are rarely one-size-fits-all. While some products just need a basic quantity count, others will require variations in size, color, or both for accuracy. We tried dozens of inventory templates online and picked the best for most…
How To Write a Collection Letter [+ Free Templates]
Writing a collection letter requires you to follow the right steps and use proper tone and language in your letter. When creating your letter, make sure that it’s concise and to the point, and include all the necessary information, such as the purpose of your letter, a summary of outstanding invoices, and acceptable payment methods….
7 Referral Email Templates for More Word-of-Mouth Referrals
Referral emails can generate word-of-mouth recommendations from your sphere of influence among prospective customers who may be a good fit. Having existing customers refer their peers to try your products or services is a great and effective way to increase your pool of prospects who are more likely to convert than reaching out to cold…
What Is a Pay Period? (+ Free 2023 Pay Period Calendars)
A pay period is the recurring period of time during which employees work and are paid. Pay periods are fixed and most often occur on a biweekly or semimonthly basis (state laws may require a certain frequency). Some industries follow a specific pay period calendar for certain workers, such as weekly payroll for hourly employees…
Behavioral Interview Topics & Questions [+ Free Template]
A behavioral interview is a conversation between a job candidate and an employer that focuses on past job-specific situations. Asking questions about previous behavior can help illuminate a candidate’s skills and predict how they might perform in your open role. This article provides free sample behavioral interview questions and answers by topic, guiding you on…
Employment Contract: Template, What to Include, and Pros & Cons
An employment contract is a written employment agreement documenting the shared rights and responsibilities between your company and a W-2 employee. A strong employment contract should include terms of agreement, the employee’s responsibilities, compensation and benefits, and a nondisclosure agreement (NDA), among other items, and will help ensure all parties are aligned and all laws…
25 Business Flyer Examples [+Free Templates & Why They Work]
Flyers are effective tools for promoting events, sales, recruiting, and more—and creating them is easier than ever thanks to the wealth of free flyer templates online. Flyers are also affordable and easy to distribute, making them an excellent option for any size of business. Check out dozens of flyer examples below for free flyer templates…