TenantCloud is a property management software designed for landlords. The software allows users to screen applicants, receive payments online, and apply late fees to payments. We compiled user reviews from around the web and determined that TenantCloud has mostly positive reviews. We also compared the most common pricing options for small business owners.
TenantCloud Customer Reviews
Ease of Use: Good
Customer Service: Excellent
Summary of User Reviews
What TenantCloud does well:
According to the positive reviews online, users like TenantCloud because it is easy to use and works great for small management companies. They are pleased that it lets them manage less than 75 units for free. Most users are independent landlords who like the dedicated services designed for them.
What TenantCloud does not do well:
According to the negative reviews online, users dislike the customer service of TenantCloud. Some say that they experienced bugs that caused the software to freeze while they were filling out forms. Several users also complained about the lack of functionalities such as quick payment processing, customizable payment options, and the ability to include expenses for maintenance in the reports.
Most Helpful Positive User Review
According to one positive review on Facebook, they like TenantCloud because it is free for users like them who only have a small portfolio of rental properties. He said that he only needed to pay for a few optional add-ons such as reports, templates, and web-based features.
Most Helpful Negative User Review
According to one negative review on Software Advice, it is challenging to get connected to customer support. He also noticed that there are times when the software freezes (i.e. when he’s inputting information). Lastly, he mentioned that even though he updated the software with a new tenant’s record, the property still showed up as vacant.
Other TenantCloud User Reviews From Around the Web
Here are a few other resources for finding helpful TenantCloud customer reviews. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
|*Average ratings as of September 15th, 2017|
TenantCloud’s service for landlords has three subscription options – Basic, Standard, and Advanced. Prices range from $0 per month to $35 per month. The main difference between the plans are the number of units, administrators, and added features (such as tenant match, esignature and priority support) included.
|Automatic Late Fees|
|Joint and Split Rent Payments|
|Property Message Board|