Tidio is a web-based live chat platform that enables users to communicate with their customers. Its features include artificial intelligence (AI) chatbots, integrations with email and messenger, visitor data exports, and more. In this article, we cover user reviews and pricing. Ready to get started with Tidio? Sign up for a free account.
What Tidio Does Well
Users who gave Tidio a positive review said that it allows them to easily connect with their customers. They also like its user-friendly interface, easy set-up process, and auto messaging functionality.
One user who left a positive review of Tidio on Capterra stated that it enables him to stay connected with his customers 24/7. He added that its auto messaging feature allows him to accept client queries and provide standard responses even if he is offline.
What Tidio Does Not Do Well
Users who gave Tidio a negative review commented that its free version and mobile app have limited features. Some complained about experiencing software bugs and chat glitches.
One user who left a negative review of Tidio on Capterra mentioned that its mobile app is slightly lacking in functionality. He explained that the features of its mobile version are not robust enough to allow any major adjustments to its interface.
Tidio offers its basic version for free. They also have add-on plans: Communicator (€15/month or approximately $17.10/month for three operators) and Automation (€15/month for 5,000 unique users). The main differences between the add-on plans are access to features such as live typing previews, visitor tracking, automatic customer messages, and more.
Ready to get started with Tidio? Sign up for a free account.
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Check out the list below of some of Tidio’s features:
- Automated Messages
- Customizable Chat Widget
- Offline Message Form
- Quick Responses and Pop-Up Notifications
- Live Chat and Chatbots
- Real-Time Message Previews
- Visitor Tracking and Reporting Tools
Can I use the same chat code on two or more websites?
What is included in Tidio’s basic version?
Here is a list of some of Tidio’s popular integrations: