Top Producer is a web-based CRM system designed for real estate professionals. It offers automatic emails, follow up reminders, and MLS integration allowing users to manage their clients through all stages. We compiled Top Producer reviews from around the web to determine what their customers think about the company. We also compared the most popular pricing options for small business owners.
For an in-depth comparison of three top real estate CRM, read our real estate CRM comparison guide.
Top Producer Customer Reviews
Overall Experience: Good
Ease of Use: Good
Customer Service: Fair
Pricing: Good
Summary of User Reviews
We scoured available reviews online and determined that Top Producer has a mix of positive and negative ratings. Here’s what we found:
What Top Producer does well:
Users who recommend Top Producer liked that the software is fairly easy to set up and the interface is intuitive. Customers reported that importing contacts is relatively quick and easy. The direct lead integration with over 100 lead sources, including Zillow and Realtor.com, is also a well-liked feature.
What Top Producer does not do well:
Users who left negative feedback felt that while the functionality is there, the interface looks and feels outdated. Many users also complained that the learning curve was too steep. Some customers reported difficulty dealing with customer service in terms of technical support and service cancellation.
Most Helpful Positive User Review
A user who gave Top Producer a positive review on Capterra said that the leads she generated using the platform were valid and that the software can be integrated with their main CRM. She also mentioned that the added Market Snapshot feature, for neighborhood reports, is helpful.
Most Helpful Negative User Review
A user who gave Top Producer a negative review on the review site G2 Crowd said that the interface is extremely outdated. She also claims that the lists are not current and are hard to import and export.
Top Producer Pricing
Top Producer offers 3 bundles which cost between $80 and $120 per month, with an annual subscription required. The main differences between the bundles are the functionalities included in each.
| Monthly Fee | |||
| Top Producer CRM | |||
| Market Snapshot | |||
| Reesio Transaction Management | |||
| FiveStreet | |||
| Website + IDX | |||
If you want to pick and choose the features you want, you can buy certain features a la carte. For instance, you can buy Market Snapshot ($60/month), which offers readymade market reports that you can use to nurture your leads. They also offer mobile responsive IDX websites ($35/month + $99 setup fee), lead routing via Fivestreet ($20/month), and transaction management with Reesio ($25/month).
Occasionally, Top Producer runs promotions to encourage more customers to sign up. You can check if they currently have special offers here.
Compare Top Producer Competitors
Not sure if Top Producer is the right real estate CRM for your small business? Check out our real estate CRM guide comparing three top providers.
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Claudio Duarte
Nothing
I am very still dissatisfied with the platform and the support centre, my issue Lack of Troubleshooting. Every time we call them, you will waste 1 hour at least on the phone. They always mess up accounts, very difficult to handle for them. Corporate or solo agents. They never solve problems. I paid 1 year for nothing, you can not do month by month. Worst CRM ever.
Contracts
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Courtney D
Activity management is great for contract to close plans. Contacts are linked to each activity/listing so we can go back to see what other transactions we’ve worked with a lender/agent.
In the last 3 years, the updates have been un-noticeable and irrelevant. They are being left behind by other, more advanced CRM’s.
This does not apply to me as the software was in place by the team I work with.
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Ben Lauer
It’s got a lot of features and does everything a little bit. Kind of a jack of all trades and master of none.
Their UI is set and inflexible. If you’ve been in the business a while you probably do things a specific way that you are used to and familiar with, TP wants you to do things their way and integrate yourself into their system, I think a CRM should be flexible enough to work how I want it to work, TP does not agree. It also feels outdated and under-updated. Reminds me of Windows XP.
They like to lock you into a 1 yr agreement and it takes a while to get integrated in and decide if you like it or not. A good service shouldn’t lock you in and should allow you to come and go as you please. Also, every time you ask them for a feature or solution, they “send it to the developers” to see if they’ll build a solution into the system which is kind of a black hole.
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Shelley Hipps
It is great hat it does a lot go things automatically because real estate agents have a hard time keeping track of everything they have going on all the time.
It seems really outdated both visually and in its functionality too. The website looks like it is still in the 90’s, so it could definitely use some updates. The customer service is not great either.
I wish I had known it is only useful to individual agents and not a company as a whole.
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