This seems so wrong to me on so many levels.
I’m going to chime in here. First of all, what bad form for the Charity Shop to insult you as a customer! While it’s not illegal (free speech and all), it’s certainly an example of bad customer service. I volunteer 3 hours a week at my local charity thrift store, and I can tell you that we’re there to serve our community (food bank, low income). So yes, it’s wrong, rude, unprofessional, and may even be something the charity leadership might want to know about (so they can better train the volunteer). But no, insulting a customer is not illegal. I hope there are other places you can shop where the volunteers are more kind! Best of luck to you,Sometimes it helps to just start writing words (not full sentences, just ideas). Just jot all the words that come to mind, and then start to organize them into logical groupings. Before you know it, you’ll have the beginnings of an outline. Go from there!
Best of luck to you,
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