Do I have to ship products if I sell through a Facebook shop?

This topic contains 3 replies, has 4 voices, and was last updated by Christina Garnett 7 months, 3 weeks ago.

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Kristin Greenlee
Participant
8 months, 2 weeks ago
Do I have to ship products if I sell through a Facebook shop?
Hi. I work for a non profit and would like to sell items via our FB shop. I came across the article https://fitsmallbusiness.com/how-to-sell-on-facebook-shop/ and used the steps to set up our FB shop, however it seems to require us to ship items. We don’t want to do that….our supporters generally don’t mind picking things up from our location, and some of the items would just cost too much to ship. Is there a way to set up our shop so we don’t have to ship items? It doesn’t seem to be possible, but I wanted to check if anyone knows of a way. Thank you!
#327084 Reply
3 Replies

Meaghan Brophy
Moderator

8 months ago
Hi Kristin,
Facebook Shop is really designed for shipping orders. So if you’re just doing local sales I might recommend selling through regular Facebook posts and link over to your website where they can purchase. The other option is trying Facebook Marketplace. Marketplace is really designed more for individuals selling one-off products, but may work for your needs.
However, if you are at all open to shipping products, you can likely do so in-house for a minimal cost. Offering shipping could potentially widen your audience and support network. If you’re interested, here’s how a few other small businesses manage their shipping: https://fitsmallbusiness.com/manage-ecommerce-order-fulfillment/
Best of luck!
Meaghan
#335959 Reply
3 Replies

Michael Allen Andre
Participant

8 months ago
Hi, that’s really a good question, but considering the sales market, one of the advantages of buying from an online store is being able to have the things you ask at your door, so you save time. Even one of the best tactics to succeed in the business is to be responsible when delivering the articles, the confidence is enlarged.
#337760 Reply
3 Replies

Christina Garnett
Participant

7 months, 3 weeks ago
Not necessarily. If you want to focus on local orders, I would utilize traditional posts with the opportunity to DM you for purchase. If you plan on selling locally as well as within a shipping range, I would make sure that you are clear that local orders can be picked up in addition to shipping. Just be clear about what shipping will cost as well so your customers pay that are the charges are transparent.
#347550 Reply
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