Does Feedback Genius work for ebook customers?
Hi, I am a fiction author, and wondered if Feedback Genius works to reach purchasers of my ebook/paperback to encourage them to leave a review. Let me know. Thanks
Unfortunately, no, Feedback Genius won’t work for ebooks. Paperbacks, yes!
My suggestion is to look into MailChimp to automate follow-up emails. You want to use best practices when sending emails to buyers, such as making the email more about follow-up customer service, and don’t ask for feedback (especially don’t ask for positive-only or ask for negative reviews to be removed; don’t offer free or discounted merch either) directly, if you’re selling on Amazon.
You can set up MailChimp to send out an email a couple week after a purchase, which should be a good time to snag a review!
Disclaimer: We spend hours researching and writing our articles and strive to provide accurate, up-to-date content. However, our research is meant to aid your own, and we are not acting as licensed professionals. We recommend that you consult with your own lawyer, accountant, or other licensed professional for relevant business decisions. Click here to see our full disclaimer.
Product or company names, logos, and trademarks referred to on this site belong to their respective owners.