Does Feedback Genius work for ebook customers?
Hi, I am a fiction author, and wondered if Feedback Genius works to reach purchasers of my ebook/paperback to encourage them to leave a review. Let me know. Thanks
Unfortunately, no, Feedback Genius won’t work for ebooks. Paperbacks, yes!
My suggestion is to look into MailChimp to automate follow-up emails. You want to use best practices when sending emails to buyers, such as making the email more about follow-up customer service, and don’t ask for feedback (especially don’t ask for positive-only or ask for negative reviews to be removed; don’t offer free or discounted merch either) directly, if you’re selling on Amazon.
You can set up MailChimp to send out an email a couple week after a purchase, which should be a good time to snag a review!