Does your brand/business actively use social listening?
Does your brand or business actively use social listening for customer support, brand reputation, etc?
Yes, I have used Brand24 to monitor brand mentions. It does work great and I find many things I could not find via Google alert with Brand24. They search social networks so I know who has mentioned my company or my name on the different social networks.
Yes, and it’s easy (free) to do with companies like Mention and Talkwalker, and even Google Alerts.
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