having a problem in recording deposits and told to receive payments first
Thank you for your question. If you are receiving a message in QuickBooks that says you need to receive a payment that is because you have an open invoice in QuickBooks for that customer and most likely for the amount you are trying to make a deposit for. If you ignore that message and create a deposit that open invoice will never be marked paid. In addition, you will have double the sales because you will enter a sale again on the deposit when it has already been entered when you created the customer invoice.
If for some reason you are receiving this message and you know for a fact that you don’t have any open invoices for the customer, proceed to entering the deposit. That message is a warning but you can bypass it.
All the Best-
Crystalynn Shelton, CPA
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