Is there a good landline auto attendant phone system for SOHOs?
As a SOHO business we use our residential line for both personal and business use.
We would like to be able to have a box that auto answers the phone and has the following features:
A: If it is during business hours and not on list C asks a skill testing question:
“What animal do firemen get called for to get out of trees” or “If you want to talk to a person, please punch in the number 2274” This will filter out all but the smartest robo dialer. If they succeed in this, rings through with ring pattern 2. If it’s not picked up inside X rings, goes to voice mail. If they don’t succeed in passing the skill testing question the caller id is logged, and the line hangs up.
B: After a conversation, I want a simple way (<4 keypresses) that enters the previous caller onto list C. This option should be available for voice mail too.
C: If it is any time of day and the number is on list P, ring through directly using ring pattern 1. This is my personal list.
D: If the phone number isn’t from area code in list A then play message “You are calling from outside of our business area. We serve the Canadian Prairies and Northern BC. If you still want to talk to us, you will be asked a skill testing question used to eliminate robo-callers.” then branches to A above.
E: Provides a dialtone on the house side of the line that indicates messages.
What you’re asking for I’m sure is possible. You’d be able to write a script and apply it into a similar style of how phone lines would be auto-processed at a large company into a path that you would have predetermined conditions. I don’t know the expense as it may be steep.
The easiest and most affordable solution may be to just answer each call (during business hours) and hang up on robo-calls. My first thought is I don’t want to talk to whoever would have a “skill-based” test.
Take a look through here for some other ideas that may help. https://www.businessnewsdaily.com/6780-best-business-phone-systems.html
Best of luck
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