I am a hotel owner in Kathmandu Nepal, running a small scaled hotel named HOTEL VISIT NEPAL. Please teach me some practical hints to promote my hotel among business travelers & also to respond the negative reviews.
Hotel Visit Nepal
First of all, I recommend checking out 2 of our guides that answer these questions specifically:
Negative reviews are inevitable, and the fact that you’re anticipating them and looking for professional ways to respond is a good sign for your business. In short, the best way to respond is to take responsibility for the error, assure them it will be fixed/won’t happen again, and then offer some kind of refund or additional gesture.