QB re downloading bank statements
After I have the bank stmts downloaded and have reconciled a few months, close out of QB’s and the next day go back in, the stmts are no longer there and I cannot download from the bank again.
Where did those transactions go?
Hi Lori, thank you for your question. For clarification, did you download the bank statements or the actual transactions from your bank account into QuickBooks? If you are referring to the actual transactions the issue could be that you are not in the correct place in QuickBooks. You should be in the Banking Center to see all downloaded transactions. Take a look at the following video tutorial to see if it helps to clear things up:
If this does not help, contact the QBO support team for assistance. You can click on the Help menu within your QuickBooks file and start a chat or call the support number.
Best of luck,
Crystalynn Shelton, CPA
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