How to take e-store returns on items?
[This is the second question of mine today (earlier: HELP me decide between manufacturing companies/fulfillment).]
How do I take returns on a product from sales on my soon to be open e-commerce store? The fulfillment service from my product manufacturer does not provide this service. I have only one product: a dietary supplement, 60 capsules per 120cc (small) bottle.
Any comments, suggestions, and references are appreciated!
Jeff Pape, RD
Dietitian Made Products, LLC. (working name)
The easiest and least expensive way to handle ecommerce returns on a small scale is to have your customers return the goods to you for a refund and, I’m guessing since it’s a health item, you’ll have to dispose returned items. You’ll have to check on the legalities of reselling returned supplements, opened or not.
I’ve found a simple returns page and downloadable/printable PDF return form is the easiest way to provide this to customers online. I always included a return form in shipments, too, but nowadays many online sellers just use an online return form.
I hope this information helps! Good luck!
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