February 14, 2018 at 12:30 am #161294
[This is the second question of mine today (earlier: HELP me decide between manufacturing companies/fulfillment).]
How do I take returns on a product from sales on my soon to be open e-commerce store? The fulfillment service from my product manufacturer does not provide this service. I have only one product: a dietary supplement, 60 capsules per 120cc (small) bottle.
Any comments, suggestions, and references are appreciated!
Jeff Pape, RD
Dietitian Made Products, LLC. (working name)
firstname.lastname@example.orgFebruary 14, 2018 at 12:35 am #162688
The easiest and least expensive way to handle ecommerce returns on a small scale is to have your customers return the goods to you for a refund and, I’m guessing since it’s a health item, you’ll have to dispose returned items. You’ll have to check on the legalities of reselling returned supplements, opened or not.
I’ve found a simple returns page and downloadable/printable PDF return form is the easiest way to provide this to customers online. I always included a return form in shipments, too, but nowadays many online sellers just use an online return form.
I hope this information helps! Good luck!