Hannah SulcovKeymaster2 months, 2 weeks ago
What is the best way for a brand to build trust?
How does your brand build trust with your customers? Or, how has your favorite brand built your trust?14 Replies
Mike Lester RosalesParticipant2 months, 1 week ago
Trevelino KellerParticipant1 month, 3 weeks ago
Felicity GibsonParticipant1 month, 3 weeks ago
Having open lines of communication and delivering on your promises. If you communicate with your audience/customers, they are able to prepare for whatever is on the horizon – good or bad. And if you always do what you say you’re going to, along with communicating that, you’re way more likely to build the trust you’re looking for.
Emily HinderakerParticipant1 month, 3 weeks ago
Cyrus DehghaniParticipant1 month, 2 weeks ago
James WestmaasParticipant1 month, 2 weeks ago
Maverlyn TanParticipant1 month ago
To build trust, it is important for brands to be transparent with their target customers, and to make them feel like their opinions or the customers themselves are important to the business and that the brand cares about them. Also, what’s really important is consistency. If the brand doesn’t walk the talk, or only does it inconsistently, then they will not gain the customers’ trust.
Magda DrozdzParticipant1 month ago
I think there’re 3 ways to build trust with your customers:
1. You need to offer the best possible product that is easy to use.
2. You need to provide stable, secure hosting.
3. You need to be there for your customers, listen to them and provide them with the best possible customer support.
Johana JarabaBlocked1 month ago
Frances WaymanParticipant2 weeks, 5 days ago
In our experience, building trust as a brand comes from transparency and authenticity. Personal contact and personalized customer service experiences are vital. Having that “real person” touch, in some form whether it be a phone call, text or email, coming from a real person with a real name and personalizing the communication, goes a long way.
Delivering on promises is huge, but also being real with the process. Customers would much rather hear the truth than a blatant, obvious cover-up. When accidents happen, be real.
Another huge aspect of gaining trust is by giving VALUE. Often for free or in addition to the services they paid for. Under-promise and over-deliver every time.
Guemari HoussemParticipant2 weeks, 4 days ago
Elizabeth HankinsParticipant2 weeks ago
Coming from an online perspective when a business might not have the chance to meet there customer face to face, it is important to be sure you portray your business, values, etc via website, reviews, Google My Business, social media, etc. to connect with your audience and build engagement.
Be sure to always ask previous and current customers to review you.
Kotoyo OkamotoParticipant1 week, 6 days ago