Is there any option to add agents to the helpdesk that is integrated with the CRMPlus? $60/agent is quite high. It would be much better if it was organized like Zoho Projects. This allows me to have contractors access only the Project without having full access to the CRMPlus for $25/mo for 10 projects. $60/mo per agent is unreasonable. Would it not be better to limit their use to Desk only like Project and charge the $15/mo per agent?
Because of this, I am thinking I may need to use an entirely different option for my helpdesk.
Thank you for consideration.
Thank you for your questions. Zoho CRM Plus comprises of 10 Zoho services for your customer-facing teams on one single interface. With Zoho CRM Plus, you are getting Zoho Sales, Marketing, Help Desk, Visitor Tracking, Social Media, Projects, Surveys, Analytics, and AI. The cost of this comprehensive plan is $60 per user per month.
If you are only wanting to use Zoho Desk, there are three plans available Free, Professional, and Enterprise. The Free plan allows up to 3 agents per month. The Professional plan is $15 per agent per month. The Enterprise plan is $30 per agent per month.
For more information and to submit your suggestions directly to Zoho, click here