Toptal is an online marketplace and platform that allows small business owners to hire freelance engineers, developers, designers, and finance experts for their business needs. We compiled user reviews from around the web to determine what Toptal customers think about the company. We also compared the most common pricing options for small business owners.
For an in-depth comparison of three top freelance websites, read our freelance website buyer’s guide.
Toptal Customer Reviews
Ease of Use: Excellent
Customer Service: Good
Summary of User Reviews
We scoured hundreds of reviews and determined that Toptal has mainly positive reviews. Here’s what we found:
What Toptal does well:
According to the positive reviews online, Toptal helped them go through the process of finding the right person for each job. They also constantly monitor and follow-up progress for every project. Clients like Toptal because the site’s team does most of the work for them.
What Toptal does not do well:
According to negative reviews of Toptal, there were times when projects were closed down due to bugs and glitches. To make it worse — sometimes Toptal’s complaint resolution team is unavailable. A few users also said that some dedicated assistants behaved rudely.
Most Helpful Positive User Review
According to one positive review on Trustpilot, he used several agencies before settling on Toptal. He appreciates the thorough pre-screening conducted with each candidate before they’re endorsed to them. He mentioned that the staff makes you feel extremely confident that you’ll receive a strong candidate that’s competent in his/her skill set.
Most Helpful Negative User Review
According to one negative review on Yelp, the client experienced a great pre-screening process. Because of that, he was sold with the service and thought that the Toptal representative could take care of his hiring needs. So he filled out his billing information and was forwarded to a senior engineer. He did not hear back from the engineer, so he asked his Toptal contact to follow up on the issue. He received a reply a week later saying the same thing — that the contact would look into it. He claims that the company did nothing to forward or direct him to another professional from the site.
Other Toptal User Reviews From Around the Web
Here are a few other resources for finding helpful Toptal customer reviews. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
|*Average ratings as of August 8th, 2017|
Toptal requires an initial deposit of $500 when you sign up for their service. This will be applied as a credit to your account once you make a hire, which you can use when paying for your first invoice. As stated on their website, if you decide not to move forward, Toptal will refund you your full deposit.
Below are the typical range of the rates of designers, developers, and finance experts you can hire from Toptal. Note though that Toptal claims that they will work with you to find freelancers that will fit your budget, so the sample below is just to give you a general idea.
|Part Time Price|
|Full Time Price|