Totango is cloud-based customer experience and customer retention software. It offers solutions that enable users to collect client feedback, analyze insights, reduce churn rate, improve engagement, and manage customer relationships more effectively. In this article, we cover Totango reviews. Ready to get started? Request a demo.
The Totango pricing details are not published on its website. However, software similar to it have fees that range from $20 to more than $200 per month depending on the features included. Interested users may contact its sales team to request pricing information.
Ready to get started with Totango? Request a demo.
Summary of Positive Totango Reviews
Users who gave Totango a positive review like that it monitors client insights. They also appreciate that it provides them valuable information about the health status of their accounts throughout the entire customer journey.
One user who left a positive review of Totango on Capterra loves its customer health status and other insights as it helps her prioritize clients with low scores and track engagement levels.
Summary of Negative Totango Reviews
Users who gave Totango a negative review noted that its reporting functionality, task workflows, and integration options need to be enhanced. Others complained about experiencing software glitches from time to time.
One user who left a negative review of Totango on G2 said that its platform feels “clunky.” He added that its mobile app for iOS devices is not optimized for the screen size of newer phones and that it occasionally stops working.
Check out the list below of some of Totango’s features:
- Account management
- Data security
- Customer health and engagement scores
- Customer segmentation
- Role-based access control
- SuccessPlays and campaigns
- And more
How does Totango measure customer health scores?
Totango measures health scores by utilizing customer data metrics, business rules, and complex algorithms. It is designed to help you predict whether your clients will renew or cancel their subscriptions.
Can I use Totango to create a list of my clients with poor customer health scores?
Yes, you can. You may also add tasks to each customer account and then assign them to specific members of your team.
Here is a list of some of Totango’s popular integrations: