TouchBistro is an iPad POS system geared toward restaurants, cafes, and bars that offers payment processing, employee management, customer management and more. We compiled TouchBistro reviews from around the web to determine what TouchBistro customers think about the company. We also compared the most popular pricing options for small business owners.
TouchBistro Customer Reviews
Summary of TouchBistro Reviews
We scoured hundreds of reviews and found that TouchBistro has positive ratings. Here’s what we found:
What TouchBistro does well:
People who gave TouchBistro a positive review liked how easy it is to learn the system, as well as the quality of its cloud reporting and analysis feature.
What TouchBistro does not do well:
Most of the negative reviews pointed out how expensive it can get for a business that needs multiple iPad units, as well as how inconsistent their customer service and support can be.
Most Helpful Positive User Review
One positive reviewer highlighted how TouchBistro’s reporting feature has helped him manage his business with ease. He appreciated how it offered a breakdown of sales performance over any period of time and connected seamlessly to his accounting system. He said he has recommended TouchBistro to a lot of the business owners he knows.
Most Helpful Negative User Review
A negative reviewer cited how customer service was stellar during the process of purchasing and set-up, but was dismal at best after all was said and done. He said he would be lucky to get in touch with one reliable customer service agent, mentioning how there was no consistency in the information shared by any of the agents.
Other TouchBistro Reviews From Users Around the Web
Here are a few other resources for finding helpful TouchBistro reviews from customers. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
|Review Website||Average Rating||Number of Reviews||Quality of Reviews|
|G2 Crowd||4.5 out of 5||48 Reviews||Good|
|Capterra||4.5 out of 5||182 Reviews||Good|
|Software Advice||4.5 out of 5||182 Reviews||Good|
*Average rating as of date article was written: April 12, 2017
How We Determined Quality of User Review Websites
- G2 Crowd has a good balance of negative and positive reviews from verified users of the product.
- Capterra has the most recent and most detailed reviews of the product.
- Software Advice reviews have a detailed breakdown of categories such as ease of use, product quality and value for money.
$69 / month
(1 gadget license, annual billing)
$129 / month
(2 gadget licenses, annual billing)
$249 / month
(Up to 5 gadget licenses,
(Some compatible processors: Mercury, Paypal, Vantiv)
(iPad enclosure, cash register, barcode scanner, etc.)
24/7 email, phone
Though licenses are categorized in a per monthly basis, all billing occurs annually. For example, be prepared to shell out at least $828 for your first year of service under the Solo license plan. You will also encounter more rates and fees depending on which card payment processor you choose to use. Click here to take a look at your options for integration, which includes Square, Paypal and Quickbooks, among others.
Hardware is not included in any of the license brackets, but you can check the list of compatible hardware here. An iPad alone can set you back an extra $300 – $500, plus over $1,000 for an iMac which is required for multi-gadget licenses.
Best Pricing Option for Small Business Owners
TouchBistro prices are a bit more expensive than others especially if you need a multi-device license. But for a small cafe or food truck business, its 200 built-in features can give you a lot of value for your money even with just a solo or dual package.
Keep in mind that TouchBistro’s features (staff profiles, inventory tracking, menu editing, bill splitting, etc.) are geared more toward inventory heavy food service businesses like restaurants, cafes, food trucks, or bars.