TouchBistro is an iPad POS system geared toward restaurants, cafes, and bars that offers payment processing, employee management, customer management and more. We compiled TouchBistro reviews from around the web to determine what TouchBistro customers think about the company. We also compared the most popular pricing options for small business owners.
For an in-depth comparison of the three top Restaurant POS Software (Toast, TouchBistro, Lavu), read our buyer’s guide.
TouchBistro Customer Reviews
Overall Experience: Good
Ease of Use: Good
Customer Service: Good
Pricing: Fair
Summary of TouchBistro Reviews
We scoured hundreds of reviews and found that TouchBistro has positive ratings. Here’s what we found:
What TouchBistro does well:
People who gave TouchBistro a positive review liked how easy it is to learn the system, as well as the quality of its cloud reporting and analysis feature.
What TouchBistro does not do well:
Most of the negative reviews pointed out how expensive it can get for a business that needs multiple iPad units, as well as how inconsistent their customer service and support can be.
Most Helpful Positive User Review
One positive reviewer highlighted how TouchBistro’s reporting feature has helped him manage his business with ease. He appreciated how it offered a breakdown of sales performance over any period of time and connected seamlessly to his accounting system. He said he has recommended TouchBistro to a lot of the business owners he knows.
Most Helpful Negative User Review
A negative reviewer cited how customer service was stellar during the process of purchasing and set-up, but was dismal at best after all was said and done. He said he would be lucky to get in touch with one reliable customer service agent, mentioning how there was no consistency in the information shared by any of the agents.
Other TouchBistro Reviews From Users Around the Web
Here are a few other resources for finding helpful TouchBistro reviews from customers. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
| Review Website | Average Rating | Number of Reviews | Quality of Reviews |
|---|---|---|---|
| G2 Crowd | 4.5 out of 5 | 48 Reviews | Good |
| Capterra | 4.5 out of 5 | 182 Reviews | Good |
| Software Advice | 4.5 out of 5 | 182 Reviews | Good |
*Average rating as of date article was written: April 12, 2017
How We Determined Quality of User Review Websites
- G2 Crowd has a good balance of negative and positive reviews from verified users of the product.
- Capterra has the most recent and most detailed reviews of the product.
- Software Advice reviews have a detailed breakdown of categories such as ease of use, product quality and value for money.
TouchBistro Pricing
| Price | $69 / month (1 gadget license, annual billing) | $129 / month (2 gadget licenses, annual billing) | $249 / month (Up to 5 gadget licenses, annual billing) |
| Platform | iOS | ||
| Mobile Dashboard | Included | ||
| Offline | Yes | ||
| Merchant Account | Not included (Some compatible processors: Mercury, Paypal, Vantiv) | ||
| Inventory Management | Included | ||
| Employee Management | |||
| Advanced Reporting | |||
| Users | Unlimited | ||
| Hardware | Not included (iPad enclosure, cash register, barcode scanner, etc.) | ||
| Customer Service | 24/7 email, phone | ||
Though licenses are categorized in a per monthly basis, all billing occurs annually. For example, be prepared to shell out at least $828 for your first year of service under the Solo license plan. You will also encounter more rates and fees depending on which card payment processor you choose to use. Click here to take a look at your options for integration, which includes Square, Paypal and Quickbooks, among others.
Hardware is not included in any of the license brackets, but you can check the list of compatible hardware here. An iPad alone can set you back an extra $300 – $500, plus over $1,000 for an iMac which is required for multi-gadget licenses.
Best Pricing Option for Small Business Owners
TouchBistro prices are a bit more expensive than others especially if you need a multi-device license. But for a small cafe or food truck business, its 200 built-in features can give you a lot of value for your money even with just a solo or dual package.
Keep in mind that TouchBistro’s features (staff profiles, inventory tracking, menu editing, bill splitting, etc.) are geared more toward inventory heavy food service businesses like restaurants, cafes, food trucks, or bars.
Compare TouchBistro Competitors
Not sure if TouchBistro is the right fit for you? Check out our our comparison of three top Restaurant POS service providers: Toast, TouchBistro and Lavu.
Leave a Review
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Lee M
Excellent customer service. Excellent opportunities for continued training. They make updates based on n users’ needs and suggestions.
There could be more options regarding visual control, such as allowing zooming for visually disabled employees. The install/setup process also takes a bit of times.
I felt pretty informed when I made my purchase. There hasn’t been much in the way of surprises.
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George Rodgers-Clark
Customer service during setup and throughout our first year of service has been excellent. The ability to have multiple checks at a table and move seats around is amazing. The menu structure is great and well thought out. This is a very useful restaurant POS overall. The Kitchen Display System has also proven very useful for us. TouchBistro is also actively working on the software and making improvements.
Data entry: the software keeps track of lots of data, but all changes have to be made on an iPad with the single-allowed administrator account. This makes changes to the menu and entering inventory difficult (we’re not using the inventory function at all for this reason).
See above: data entry limitations. Also, there is no training facility so that a new server can practice without creating active orders. Some older reviews complain about the customer service, but I think the company has gotten past that.
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Robin Lilly
Touch Bistro is perfect for a small cafe or restaurant. it doesn’t boggle you down with a lot of features you don’t need. It’s very easy to program and even easier to teach to your employees.
We use Square as our credit card processing and we’ve hit a few snags in the transition from ordering in Touch Bistro to paying in Square. Specifically for customers whose credit card we keep on file and the use of Gift Cards.
I was well informed about the product and the company before purchasing. There is nothing that came up after purchasing that I didn’t already know, even when I have issues with things such as credit card processing and gift cards.
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Gina Kamai
Simple and easy to use. Staff training in about 1 hour or less.
Inventory
I am very thorough in my investigative processes when looking to choose new software. I spent several months getting to know Touch Bistro and it’s competition.
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Molly Parker
Easy to use interfacing for staff, lots of options for managers & owners to run controls on business, Cloud access for running reports
Downside is that all edits to menu/programming must be done via the iPad & cannot be done via the cloud
How great the programming & the customer service is! I would have been much less hesitant to spend the money on this programming each month (it is a little pricey for my small business) had I known how great the program & service would be.
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