TradeGecko is a web-based inventory management software designed for online stores. It integrates with Xero and popular shopping cart systems like Shopify and WooCommerce. We compiled user reviews from around the web and determined that TradeGecko has a mix of positive and negative reviews. We also compared the most common pricing options for small business owners.
TradeGecko Customer Reviews
Ease of Use: Average
Customer Service: Fair
Pricing: Excellent
Summary of User Reviews
What TradeGecko does well:
According to the positive reviews online, users like TradeGecko because it easily integrates with shopping platforms. Others find the automation convenient because it lets them manage orders with just a few clicks.
What TradeGecko does not do well:
According to the negative reviews online, users dislike that the bugs in TradeGecko sometimes end up deleting their inventories or existing orders. Some users complained that they had to hire an external tech person/team to fix the issues.
Most Helpful Positive User Review
According to a user who gave TradeGecko positive feedback on GetApp, he enjoys using the WooCommerce integration because it makes his business process seamless and easy. He also likes that TradeGecko has tax-inclusive pricing, which makes it easier for him to do business quickly and efficiently.
Most Helpful Negative User Review
According to one user who gave TradeGecko a negative review on Shopify Store, he sometimes experiences system issues such as deleted products on his Shopify store and SKU numbers becoming incomplete.
Other TradeGecko User Reviews From Around the Web
Here are a few other resources for finding helpful TradeGecko customer reviews. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
| User Review Website | |||
|---|---|---|---|
| G2 Crowd | |||
| GetApp | |||
| Shopify Store |
*Average ratings as of October 23rd, 2017
TradeGecko Pricing
TradeGecko has four pricing plans. Prices range from $199-$799 per month when billed annually. The main differences between the plans are the number of users who can access the platform, the number of ecommerce platforms that can be integrated, and the number of orders that can be processed.
| Price (Annual Billing) | ||||
| Users | ||||
| Cost for Additional Users | ||||
| Ecommerce Integration | ||||
| Cost for Additional Ecommerce Integration | ||||
| Orders | ||||
| Payments | ||||
| Support | ||||
| Setup Assistance | ||||
| User Rights | ||||
| Fulfillment By Amazon | ||||
| Account Manager | ||||
| API Access | ||||
| Salesforce Integration |
All plans include the following features:
- Accounting Integrations
- Mobile App
- Custom Reports
For users who need something simpler, TradeGecko also offers a Lite Plan, which includes basic inventory management for $79 per month, billed annually. TradeGecko offers a 14-day free trial for users who want try their services out first.
Compare TradeGecko Competitors
Not sure if TradeGecko is the right inventory management software for you? Check out our comparison of three top inventory management software.
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They allow awesome integration and stock management from our e-commerce all the way through to our account management. By far in a way the best cloud based stock and customer management system I have come across.
There is very little that comes to mind. Communication is good. Technology is solid. The pricing is strong so it is a big investment but worth it in my opinion.
That they have an awesome B2B ordering system for trade/wholesale customers that has bespoke pricing for different tiers of customers and allows them to order from live stock. Amazing…
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I love the way I can create products with multiple variants and bundles.
I love being able to draft estimates of orders for people.
I can use the ordering system without it being attached to online sales channels, which for us was very important as we deal with large, wholesale orders placed over the phone.
I like the relationship aspects of it all.
The invoicing, shipping, and packing of separate shipments, are great. And i love being able to look at a glance to see status of orders and payments.
The reports are VERY important to me and I run them monthly, quarterly, and annually to see what types of products, specific products, variants are selling and to whom.
I use the stock control for marking the manufacturing process, and the purchase order for tracking true costs of raw materials. This all helps us to sort out actual costs.
I wanted an ordering system largely to handle the data flow and be able to sort and adjust our processes and products in real time. This was the most robust ordering system we could find at an appropriate budget. It’s relatively easy to use.
I do recommend it and haven’t heard of a better solution in the two years I’ve been using it.
I can’t always search well (in the orders and invoices) when I look something up. When I search a contact name, for example, I rarely can find the order it’s linked to. This can be an issue as sometimes payments are run under a contact name, not the business name, or there are name of entities within the business as well as various contacts within the business and – when going in to update or alter an order – you have to search manually. This is an issue as the company grows and we don’t always have the same person dealing with orders, communication, etc.
We also handle invariably handle orders in multiple payments, and you cannot search invoices and orders based on payment amounts. Sometimes I’m needing to sort through orders to verify that they match up with a credit card payment, etc. and the searching has to be done manually.
Editing orders after they’re finalized is difficult and cause some confusion.
Reports could be improved in terms of sorting, how they’re viewed vs how they print, as well as printing with frozen headers, and dating every page.
As we manufacture pieces after they’re ordered, they’re almost always out of stock, and the ordering system sometimes argues with us about that when we are setting up an order.
We didn’t know our true costs of manufacturing when we started and we cannot go in after a product is created and add that cost, so the profit margin tracking is worthless to us.
I think a lot of aspects are evolving and are in some level of beta. It’s not perfect.
I can’t think of anything. I did a lot of research before moving ahead with this and still believe it’s the right choice. I do use a separate accounting software for our company. This is our ordering, data, product, costing, and inventory software.
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TradeGecko is awesome at what they do. They ROCK at customer service. Whenever we’ve had an issue or request, they’ve been right there with us every step of the way trying to resolve or make it work. For inventory management, they are top notch!
For us, TradeGecko did exactly as advertised. No complaints.
I can’t think of anything off-hand as we researched quite heavily before jumping into an inventory management system.
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Before using TG we tried other solutions first. TG convinced due the fact that they have multiple currencies and and B2B interface. For a first solution into inventory mgmt and order Mgmt it’s a good tool. But for advanced requirements, TG reaches fast his limitations .
Some of the basic features do work well but other TG has not managed to make them right. It seems like they are Pushing more and more features without stabilizing the basics.
For example they talk about multi currencies but when it comes to the report, all is transformed to a base currency. For somebody in finance impossible to use.
Another example is the reorder function for inventory. Many it works well when you have one inventory, but impossible to use when you have multiple warehouses. The list continues,…
Also you find basic bugs that appear from nowhere. For example, the system let you modify orders, but it’s shows no error message that completed orders cannot be modified.
When we started using the system 2 years ago, the migration process was painful. Hopefully they improved it by now ?!
That they change often the pricing model.
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