Truly is a call tracking software that enables users to make and receive calls using a desktop computer and an Android or iOS device. It also provides call recording, ring grouping, and comprehensive routing features, among others. In this article, we cover Truly reviews and pricing. Ready to get started? Request a demo.
Truly pricing is based on two paid subscription plans: Enterprise and Growth. However, rates aren’t published on its website. Pricing for similar providers have monthly fees that cost around $10 to $149+ per user, per month, depending on the number of call minutes included, features included, and integrations allowed.
Ready to get started with Truly? Request a demo.
Top Call Tracking Software 2019
Summary of Positive Truly Reviews
Users who gave positive Truly reviews commended its ease of use that enables them to record calls and integrate the program efficiently with third-party systems. They also mentioned that its customer support team is responsive and helpful in addressing their concerns.
“The interface is clean and has been relatively easy to navigate. I’ve also been really impressed by its customer support. We ran into an issue with an important call recording glitch, and they were able to jump on it and save us. Truly is great when it comes to integrating with existing systems and being able to make and receive a lot of phone calls. This is great for sales, business development, and support roles.”
Summary of Negative Truly Reviews
Users who gave negative Truly reviews complained about experiencing glitches and bugs when using the software that disrupts their communications processes with their customers. Some users also wished for more team collaboration and robust analytics features.
“Truly software does not work occasionally. It will glitch up and freeze, or the connection will be poor when I’m talking to clients. It’s hard to know if this is from the software or the internet since Truly runs on the internet. Sometimes, when the software breaks down, the solutions are not easily trackable.”
Fit Small Business’ Top Call Tracking Software Picks
6 Best Call Tracking Software for 2019: Call tracking software allows you to identify where your inbound phone leads are coming from, whether it’s a print ad, online ads, or link from another website. In this guide, we shared our top recommendations based on ease of use, affordability, and available features.
Check out the list below of some of Truly’s features:
- Unlimited call minutes
- Unlimited call numbers
- Call transcription
- Call recording
- Inbound call routing
- And more
How does Truly help users communicate with their customers?
Truly provides users with a cloud-based voice call solution that enables them to track opportunities during customer calls as well as transcribe and record communications processes. It also lets them analyze customer data in a single dashboard.
Can users from different professional roles use Truly?
Yes, they can. Truly helps users from the sales, sales enablement, sales operations, and information technology (IT) departments to conduct calls in the platform. It also allows them to integrate the system with third-party apps, such as customer relationship management (CRM), sales engagement, and conversation intelligence platforms.
Here is a list of some of Truly’s popular integrations: