Truly is a call tracking software that enables users to make and receive calls using a desktop computer and an Android or iOS device. It also provides call recording, ring grouping, and comprehensive routing features among others. Ready to get started with Truly? Request for a demo.
What Truly Does Well
Users who gave Truly a positive review said that apart from its simple user interface, they also like that the call quality is outstanding. Others also appreciate Truly’s friendly support team who responds to inquiries and issues quickly.
One user who gave Truly a positive review on G2 Crowd commended Truly’s visually-appealing and easy-to-use interface. He added that he is also impressed that he can customize the features included in his subscription plan based on their organization’s needs and that they can rely on Truly’s responsive support team.
What Truly Does Not Do Well
Most users who gave Truly a negative review mentioned that they wish that the next software update will include more functionalities that they need. Others also complained about the software’s bugs and glitches.
One user who gave Truly a negative review on Capterra said that he would like the software to provide him with access to the dialer through an icon on his menu bar. He noted that he also experienced issues with the caller ID but added that this can be fixed by syncing back to Salesforce.
Truly does not publish its pricing on its website. However, they mentioned that they offer two paid subscription plans: Enterprise and Growth. Pricing for similar providers has monthly fees that cost around $10 to $149+ per user, depending on the number of call minutes included, features added, and integrations allowed.
Ready to get started with Truly? Request for a demo.
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Check out the list below of some of Truly’s features:
- Call Tracking
- Automatic Call Distribution
- Call Disposition
- Call Recording
- Call Center Management
- Call Reporting
- Call Transfer
- Call Results
- Call Routing
- Computer Telephony
- Service Level Management
- Help Desk Integration
- Customer Accounts
Where can I access Truly?
You can access Truly through their Windows or Mac desktop program and iOS or Android application, as well as via its Google Chrome extension.
Can Truly allow users to multitask between windows or panes?
Yes. Truly has a “Compact Mode” feature that allows users to shrink the application’s interface and dock it on the side of their screens while they are doing other work. It can be toggled on and off with one click.
Here is a list of some of Truly’s popular integrations: