TrustFax is an internet-based fax service provider that allows users to send and receive faxes via email applications or through the TrustFax Mailbox. We compiled TrustFax reviews from around the web to determine what their customers think about the company. We also compared the most popular pricing options for small business owners.
For an in-depth comparison of three top online fax services, check out our online fax service comparison guide.
TrustFax Customer Reviews
Summary of User Reviews
We scoured available reviews online and found that TrustFax has generally mixed ratings. Here’s what we found:
What TrustFax does well:
Users who recommend TrustFax liked its clean and easy-to-use interface. Many customers are also happy about the built-in digital signature tool.
What TrustFax does not do well:
Users who gave TrustFax a negative review didn’t have a good experience with their customer support when they tried to cancel their membership. Many customers are also not impressed with the allocated pages and feel that the pricing is little bit steep.
Most Helpful Positive User Review
A user who gave positive feedback said she liked how easy it is to send and receive faxes using TrustFax. She also liked the ability to e-sign documents online.
Most Helpful Negative User Review
A user who left a negative review said that TrustFax’s customer support handled his issue very poorly. He also said that the company makes it virtually impossible to cancel within the time to get a refund and that his email queries were never fully resolved.
TrustFax only offers single plan option. You can either pay for an entire year of service upfront, which is a discounted rate, or pay month to month. Their $12.99 monthly plan comes with 300 fax pages monthly. Pages can be used in any combination of incoming or outgoing pages.
The plan also includes a US local or toll free fax number, online fax storage for 30 days and international faxing capability.
Is TrustFax Right For Your Small Business?
TrustFax is primarily for small businesses with infrequent faxing needs as they don’t offer any options for businesses requiring a large number of incoming and outgoing faxes. However if you need international faxing feature, they offer competitive international rates.