Trustpilot is a free review platform designed to improve customer experiences. Its features include review invitations, collection analytics, social sharing, review widget, marketing assets, snippet stars, and more. In this article, we cover Trustpilot reviews and pricing. Ready to get started? Sign up for free.
Trustpilot pricing is based on four subscription options: Free ($0), Lite (starts at $299/month, billed annually), Pro (starts at $549/month, billed annually), and Enterprise (customized). The main differences between the plans are the number of review invitations per month as well as access to advanced features such as customized invitations and more.
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Summary of Positive Trustpilot Reviews
Users who gave Trustpilot a positive review said that its business portal and automatic review invites have helped them streamline the collection and moderation of customer reviews. They added that the ability to embed reviews into their website adds credibility to their business. Some also mentioned that it has a user-friendly interface both for writing and moderating reviews.
One user who gave Trustpilot a positive review on Capterra said that it automatically sends review invitations to customers who make a purchase, helping him save a significant amount of time in gathering customer reviews. He added that vulgar and irrelevant reviews can be flagged. He also mentioned that the ability to embed users reviews into his website has improved his search engine optimization (SEO).
Summary of Negative Trustpilot Reviews
Users who gave Trustpilot a negative review said that the customers’ ability to leave a review anonymously limits their ability to respond to their concerns. Some wished for the ability to contact their customers privately.
One user who gave Trustpilot a negative review on Capterra said that he experienced difficulty in responding to reviewers who gave generic names such as “Customer.” He added that its inability to send private messages makes it harder for them to follow up on their customers. He also reported that customers with resolved issues could not update the reviews they initially left.
Check out the list below of some of Trustpilot’s features:
- TrustBox: review widget
- TrustBox optimizer
- Automatic and custom review invitations
- Review reminders
- Collection analytics
- Social sharing
- Snippet stars
- And more
Can Trustpilot users invite their customers to give reviews?
Trustpilot can send review invitations automatically to customers who make a purchase. Invitations can be sent directly from Trustpilot’s platform or the user’s website. Review reminders are also sent automatically. When a customer leaves a review, Trustpilot sends notifications to alert the users or business owners.
Can Trustpilot embed customer reviews to their website?
Trustpilot has a review widget called the TrustBox, which contains the average ratings and number of reviews. Users can display this widget into their websites by pasting its embed code. There are 25 premade TrustBox designs that users can choose from.
Here is a list of some of Trustpilot’s popular integrations:
Have you read these Trustpilot reviews and are still not sure if it’s the right fit for you? Read our reviews of all top customer experience software or check out one of these three Trustpilot competitors.