TrustYou is a feedback and reputation management software that allows hotels to utilize their guests’ feedback to increase their bookings. It offers solutions for review marketing, guest messaging, and guest surveys. In this article, we cover TrustYou reviews and pricing. Ready to get started? Request a demo.
Summary of Positive TrustYou Reviews
Users who gave TrustYou a positive review like that it has a highly customizable dashboard, great analytics tool, as well as clear and easy-to-understand graphs. They added that the software is intuitive, and its technical support representatives are quick to respond whenever an issue arises.
One user who gave TrustYou a positive review on HotelTechReport likes that they can see all of their guests’ feedback in one platform. He added that the software gave them the ability to see their competitors’ reviews, which is very helpful for them.
Summary of Negative TrustYou Reviews
Users who gave TrustYou a negative review complained that it lacks the ability to capture Facebook reviews and that the process of getting reviews from other travel websites is slow. Other users also mentioned that some of the captured reviews were not accurate and that the platform does not have the ability to directly respond to captured reviews.
One user who gave TrustYou a negative review on HotelTechReport shared that it is frustrating that after paying for the annual subscription fee, they learned that the platform does not integrate with any social media sites, including Facebook and Instagram.
TrustYou pricing is not readily available on its website. Pricing for similar software has monthly fees that cost around $25 to $35 per month, while those with more extensive functionalities can cost $49 to $130 per month.
Ready to get started with TrustYou? Request a demo.
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Check out the list below of some of TrustYou’s features:
- Review marketing
- Guest messaging
- Guest surveys
- Reputation management
How many languages does TrustYou support?
As of this writing, TrustYou supports 25 languages, including English, Chinese (Mandarin and Cantonese), Spanish, French, Japanese.
Are users notified when a new review is published on the web?
Yes. TrustYou sends daily email alerts for new reviews that are written across the web. This saves users from manually searching for reviews on different sites.
Here is a list of some of TrustYou’s popular integrations:
- Hirum Software Solutions
Have you read these TrustYou reviews and are still not sure if it’s the right fit for you? Read our reviews of all top customer loyalty program software or check out one of these three TrustYou competitors.