Twilio Flex is a cloud-based contact center platform that integrates with various social channels for a unified customer communications experience. It also provides users with solutions for marketing, operations, customer service, and more. In this article, we cover Twilio Flex reviews and pricing. Ready to get started? Get a free trial.
Twilio Flex Pricing
Twilio Flex pricing is based on a customized pay-as-you-go system, and fees are not published on its website. Prices for similar programs can range from $50 to $100 per user, per month. Factors that affect pricing include advanced features, such as inbound and outbound calls, predictive dialer, and product tracking.
Twilio Flex also offers volume and committed-use discounts. Interested users may contact its sales team to learn more about its pricing information.
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Top Twilio Flex Alternative 2019
Summary of Positive Twilio Flex Reviews
Users who gave positive Twilio Flex reviews commended its customizability, enabling them to configure the software according to their specific business communication needs. They also cited its SMS messaging tool and Zapier integrations as helpful in streamlining their client engagements.
One user who gave Twilio Flex a positive review on Capterra said that its customizable interface allows him to make calls and send SMS messages on any device. He also commented that he can easily make international and local calls to his customers using the platform.
Summary of Negative Twilio Flex Reviews
As of the date this article was written (August 7, 2019), there aren’t many negative Twilio Flex reviews online. However, some users reported experiencing bugs and glitches when using the software.
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Twilio Flex Features
Check out the list below of some of Twilio Flex’s features:
- SMS messaging
- Voice calls
- Email management
- Marketing campaign management
- Order fulfillment monitoring
- And more
Twilio Flex FAQs
How does Twilio Flex help users communicate with their customers?
Twilio Flex enables users to communicate with their local and international customers via SMS, email, and voice calls. It connects them through social channel integrations, such as Facebook, WhatsApp, and Line. It also allows them to tailor-fit the program to their business’ customer management needs using an open application programming interface (API).
Can users access communication history in the Twilio Flex platform?
Yes, they can. Twilio Flex provides users with a customer communication history that they can visit anytime. It also gives them access to data such as client preferences and possible sales opportunities.
Here is a list of some of Twilio Flex’s popular integrations: