uContact, by Integra CCS, is an all-in-one contact center platform that enables businesses to connect with clients through different channels. It provides services such as inbound and outbound dialers and provides SMS, email, and webchat in a unified inbox. This article covers uContact reviews and pricing. Ready to get started? Request a demo.
uContact pricing is divided into on-premise and cloud plans, each with four tiers: Classic ($40-$50/user/month), Omni, ($50-$60/user/month), Play ($50-$60/user/month), and Full ($60-$70/user/month). The main difference between the plans is access to premium features such as unified inbox, multichannel recording, gamification, and rankings.
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Top uContact Alternatives 2019
Summary of Positive uContact Reviews
Users who gave positive uContact reviews online commented that the software is intuitive and easy to navigate. They also liked that it provides a complete contact solution and that it includes the most important channels like chat, email, telephone, and social media. They added that its customer service is very helpful in addressing concerns.
One user who gave a positive uContact review on Capterra said that the software is user-friendly, explaining that this is important when it comes to introducing new agents to the platform. She added that it is very easy to navigate around. She also appreciates that the software comes with a great customer support team that is ready to assist users.
Summary of Negative uContact Reviews
As of the date this article was written (Sept. 10, 2019), there are not a lot of negative uContact reviews online. Some users, however, commented that some reports take some time to generate like outbound call volume reports. Some also reported that it can get difficult to provide modifications to the software.
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Check out the list below of some of uContact’s features:
- KPI (key performance indicators) monitoring
- Surveys and QA
- Timestamped recordings
- Operational and technical alerts
- Call monitoring
- And more
What is the difference between cloud and on-premise?
uContact cloud service takes care of the infrastructure required to operate the call center, using Google Cloud. It removes all the technical complexity associated with infrastructure. The on-premise option, on the other hand, requires users to have their own hardware infrastructure. This option is best suited for teams who want to take care of all the details of the configuration.
What payment methods does uContact accept?
uContact accepts wire transfers and payments made via PayPal.