UJET is a customer support platform that allows users to connect instantly with customers to resolve problems faster. It enables businesses to showcase customer centricity that can retain and turn their customers into brand advocates. There weren’t a lot of UJET user reviews available online, but the ones we found were generally positive. In this article, we compared its available pricing options.
Summary of User Reviews
Most Helpful Positive User Review
A user who gave UJET positive feedback on G2 Crowd likes that the software is easy to use, which means that it doesn’t require constant administration for them. He said that it does not have down times and even provides high quality voice calls. He also mentioned that its interface allows their agents to give their customers information faster than ever before.
Most Helpful Negative User Review
There weren’t a lot of negative user reviews about UJET; however, a user who left a review of the software on Capterra said that it can only support small to medium-sized business and that they cannot cope with the depth of features that modern enterprises require.
UJET’s pricing is not available on its website. It is priced per licence channel per channel. However, according to third party sources, the software has two plan options: Chat ($40/agent/month) and Voice ($40/agent/month) for an annual contract. The only difference between the plans is the call recording feature. For a customized pricing for your business, contact their sales team.
Check out the list below of some of UJET’s features.
- Automatically Capture Information
- Enterprise Grade Security – SOC2 & HIPAA compliant
- Hi Fi Audio
- CSAT Score Tracking
- Recordings Included
- Frictionless Transition
- No Hardware Required
Helpful Help Desk Software Resources
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How To Start & Manage A Helpdesk – The Ultimate Guide – In this guide, we will discuss what a helpdesk is, why a helpdesk software is the foundation on which to build your business, how to setup and manage your own helpdesk, and how to choose the right helpdesk software for your business.
7 Ways Live Chat Can Help You Achieve First Contact Resolution – First contact resolution (FCR) measures the ability of customer service teams to address a customer’s issue at the first point of contact. In this article, we’ll show you how to use live chat to achieve an effective first contact resolution with potential customers.
Best Help Desk Software for Small Businesses in 2017 – In this article, we reviewed and compared Freshdesk, HappyFox, and Zendesk. Read on for our comparison and review of these three best help desk software platforms to see which one will fit your business needs.
Does the software use VoIP?
Yes. They claim to use the highest underlying providers to guaranty quality of service.
Do I need to have a phone to work with UJET?
No. An agent only needs a Chrome browser and an internet connection.
Can UJET provide a 1-800 number for its users?
Yes. UJET can buy toll free or other numbers for your IVR calls. They can also help you transition an existing number you have over to their system.
UJET Overview Video
This video shows what UJET can do to help businesses retain their customers and improve customer relation.
When choosing a help desk software, it’s important that the software integrates with other applications your business is currently using. Here is a list of some of UJET’s popular integrations: