UpKeep is a computerized maintenance management system (CMMS) software designed for facility and asset management teams. It allows users to create and manage maintenance requests, view past work orders, and access the dashboard via desktop and mobile devices. In this article, we cover user reviews and pricing. Ready to try UpKeep? Get a free trial.
What UpKeep Does Well
Users who gave UpKeep a positive review like that the customer support team is quick to respond and helpful. Some also mentioned that the software is easy to use and visually appealing.
“A few times I’ve had to contact their support staff and was connected with someone in minutes. They are very supportive and responsive.”
—Brent Harrington
What UpKeep Does Not Do Well
Users who gave UpKeep a negative review had only minor complaints about it. However, they pointed out that some of its useful basic functionalities are not part of the standard package and have to be purchased as add-ons.
“Some features are not available without paying extra, but our company only needs the basic accommodations. I wish I had known about the additional features left out of the package my company purchased, but this issue ended up not applying to us.”
—Nathan Haffner
UpKeep Pricing
UpKeep offers three products: UpKeep Free ($0), UpKeep for Teams (Starter, Professional, and Business Plus, which cost $35, $55, and $95 per month, respectively), and UpKeep Enterprise (custom priced). The main differences between the plans include the availability of advanced features, such as one-on-one phone support, Zapier integration, and API access.
| Plans | ($/Month) | ($/Month) |
|---|---|---|
| UpKeep Free | ||
| UpKeep for Teams | ||
| UpKeep Enterprise |
*For annual subscriptions, users will be billed in a lump sum at the start of the billing cycle.
For those interested in their Enterprise plan, you may contact their sales team for more information.
Ready to try UpKeep? Get a free trial.
Top CMMS Pick from Fit Small Business
Best CMMS Software 2017: What’s the Best Computerized Maintenance Management System? — In this guide, we compared three of the best CMMS software in terms of the target user, ease of setup, differentiating features, pricing, and more. We also determined which is the most user-friendly and scalable.
UpKeep Features
Check out the list below of some of UpKeep’s features:
See Features
UpKeep FAQ
Does UpKeep offer a discount for non-profit organizations?
See Answer
Does UpKeep offer training for new clients?
See Answer
Popular Integrations
Here is a list of some of UpKeep’s popular integrations:
See Integrations
UpKeep Alternatives
Not sure if UpKeep is the right fit for you? Read our reviews of all top CMMS software or check out one of these three UpKeep competitors.
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Mario Kart
Review SourceOrganic
It is an incredible software, since it has an ostentatious optimization and a good performance, it does not occupy much in the space of the internal memory of the artifact where it is installed, also that the technical support provides a constant and effective presence.
However, it has many negative details that displease the user, its poor aesthetics in the design and interface, and its range of tools, since it contains obsolete and unnecessary options. Not to mention that there are also useless.
We are very happy with what this application has shown so far, it has some flaws that can be corrected as future updates, but it should be stressed that this can not tarnish the amazing things that this software has to prove.
Beatriz Pinzon
Review SourceOrganic
What I like most about Upkeep is its ease of use and its friendly interface. It is very easy to use, but it contains the depth needed to manage our large fleet of equipment.
The application is more suitable for a maintenance department, rather than a facilities department where we do everything from clean to cut, to the repair of the building.
The ability of our company to manage, in an easy way for the user, our large fleet of equipment has improved, eliminating the hassle of having to manually update the spreadsheets, and also providing us with all the information we need in the palm of our hand.
Emily Malpica
Review SourceOrganic
It is an application complete enough to carry out all the work activities that we have assigned and that with the application we can do.
When wanting to use it from the mobile phone the application does not work fluidly as it does from its desktop version. I hope your company can make a change regarding this.
Knowing that when using it from a mobile phone would not be as complete or at least work the same, it is not something that discourages us from continuing to use the program but leaves us a little unsatisfied.
Dexter Raul Velazquez Soto
Review SourceOrganic
I really like the notifications that I take for granted when the work has been completed. It allows me to know when I can go to inspect how things are happening in my company, this function has saved me a lot of time.
So far I have not found any very negative aspect to the system, has minimal errors like any other platform, but so far has worked excellently with my company, I thank the service of UpKeep for such excellent service.
When I use the mobile application, the design and interface of UpKeep changes completely, which makes me lose track of my work and how I have been doing it.
Bruno Faligot
Review SourceOrganic
The software is very easy to use and well established. Any problem with the software in my experience has been resolved within 24 hours. The people on the team are excellent and are always available to help with any problem, big or small. I would really recommend this software to anyone.
When the product was new, there were some problems with staff training to use it. As the product developed, it was easier for our technicians to navigate. Apart from the initial training, we have not had any problems.
In a former employer, we used a similar work order system that had half the characteristics of UpKeep and twice the cost. I was surprised to find out how much we got for so little.