Upkeep is a computerized maintenance management system (CMMS) combined with an enterprise management system. It features mobile accessibility and a comprehensive overview of work orders. We compiled user reviews from around the web and determined that Upkeep has mainly positive reviews. We also compared the most common pricing options for small business owners.
Upkeep Customer Reviews
Ease of Use: Good
Customer Service: Excellent
Pricing: Good
Summary of User Reviews
What Upkeep does well:
According to the positive reviews online, users like Upkeep for its job tracking functionality. They say that it helps them keep track of finished, ongoing, and upcoming work orders efficiently. Others like that it allows them to see all the aspects of the maintenance system on one screen.
What Upkeep does not do well:
Users who gave Upkeep negative reviews online said that they dislike the price of the additional features. They said that other applications with the same price offer more functionality. Others wished the work order creation was more customizable.
Most Helpful Positive User Review
According to a user who gave Upkeep positive feedback on Software Advice, he likes the job tracking feature of the software. He says that he is pleased that he can see what his team has done and what is coming up. He finds it convenient to see what everyone is up to.
Most Helpful Negative User Review
According to a user who gave Upkeep negative feedback on Google Play, the mobile application constantly freezes. He feels that it is too much of an expense if it is not working as it should be. He says that he wishes that the application was cheaper and more functional.
Upkeep Pricing
Upkeep has a free plan and three paid plans — Starter, Professional, and Enterprise. The Starter and Professional plans cost $29.99 and $47.99 per technician/administrator per month. The Enterprise plan has a customized pricing plan available only upon request.
(Billed Monthly) | (Billed Annually) | |
|---|---|---|
| Free | ||
| Starter | ||
| Professional |
All plans include unlimited work orders, sharing, searching and history, form items, preventive maintenance, image attachments, work order history, and chat support. The Professional plan includes additional features such as phone support. The Enterprise plan includes a dedicated account manager and onsite implementation and training.
Upkeep offers a demo for those who want to see how the service works first.
Compare Upkeep Competitors
Not sure if Upkeep is the CMMS for you? Check out our reviews of other top CMMS providers.
Leave a Review
You must be logged in to post a review or reply. Click the "Log in With LinkedIn" button below to connect instantly and post your review.
Nathan Haffner
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
My staff says that Upkeep is easy to use and visually simple, which makes submitting work requests quick and easy!
Some features are not available without paying extra, but our company only needs the basic accommodations.
I wish I had known about the additional features left out of the package my company purchased, but this issue ended up not applying to us.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
Brent Harrington
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
Very supportive and responsive. A few times I’ve had to contact them and was connected with someone in minutes
The only complaint I have is there is no trailing history on repetitive work orders. If I set a PM work order then notes I put in should be attached as one.
Nothing. They have been great!!!
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.