Upkeep is a computerized maintenance management system (CMMS) combined with an enterprise management system. It features mobile accessibility and a comprehensive overview of work orders. We compiled user reviews from around the web and determined that Upkeep has mainly positive reviews. We also compared the most common pricing options for small business owners.
Upkeep Customer Reviews
Ease of Use: Good
Customer Service: Excellent
Summary of User Reviews
What Upkeep does well:
According to the positive reviews online, users like Upkeep for its job tracking functionality. They say that it helps them keep track of finished, ongoing, and upcoming work orders efficiently. Others like that it allows them to see all the aspects of the maintenance system on one screen.
What Upkeep does not do well:
Users who gave Upkeep negative reviews online said that they dislike the price of the additional features. They said that other applications with the same price offer more functionality. Others wished the work order creation was more customizable.
Most Helpful Positive User Review
According to a user who gave Upkeep positive feedback on Software Advice, he likes the job tracking feature of the software. He says that he is pleased that he can see what his team has done and what is coming up. He finds it convenient to see what everyone is up to.
Most Helpful Negative User Review
According to a user who gave Upkeep negative feedback on Google Play, the mobile application constantly freezes. He feels that it is too much of an expense if it is not working as it should be. He says that he wishes that the application was cheaper and more functional.
Upkeep has a free plan and three paid plans — Starter, Professional, and Enterprise. The Starter and Professional plans cost $29.99 and $47.99 per technician/administrator per month. The Enterprise plan has a customized pricing plan available only upon request.
All plans include unlimited work orders, sharing, searching and history, form items, preventive maintenance, image attachments, work order history, and chat support. The Professional plan includes additional features such as phone support. The Enterprise plan includes a dedicated account manager and onsite implementation and training.
Upkeep offers a demo for those who want to see how the service works first.