Upwork is a freelance marketplace that allows businesses to post job ads, contact freelancers, and hire service providers that match their needs and budget. It also allows users to securely pay freelancers directly from the platform. We compiled Upwork user reviews from around the web and determined that they generally have positive ratings. We also compared the most popular pricing options available.
Want to know the top freelance sites for small business? Read our Upwork alternatives guide.
Pricing & Features
Summary of User Reviews
What Upwork Does Well
Users who gave Upwork a positive review said that it is reliable when it comes to security because of their escrow-based payment system and time-tracked work platform. Users also like the rating system that allows clients to see which freelancers are highly-rated.
What Upwork Does Not Do Well
Users who gave Upwork a negative review said that they encounter some issues with their payment plans. Aside from that, some users feel that Upwork does not have a proper vetting process for the skills of the freelancers in the platform.
Most Helpful Positive User Review
“The company has managed to control workflow in its system, which is really hard to do in itself, as well as regulate multiple payment processes. The chat and milestone billing processes are also easy and simple for repeat work.”
– Lance Spurgeon
Most Helpful Negative User Review
“I’m not sure if it’s directly related to the company, but I barely find what I need as an employer around my area in Europe. Maybe the company needs to perform effective marketing activities to bring more technical people from West Europe to the platform. Also, I’ve faced some fake people which is not good for users who are not very knowledgeable on technical stuff — they can be fooled by these fake people and that’s a bad reputation for Upwork! So, more control over profiles could be useful.”
Upwork offers three pricing options. Upwork’s basic plan charges a 2.75% commission fee per invoice, while Upwork Pro charges a $500 one-time fee for every profile search + 10% commission fee. Their most expensive plan is called Upwork Enterprise, which requires a quote from the site. The main difference between the plans is the services included.
Check out the list below for some of Upwork’s features.
- Access to freelancer profiles
- Review freelancer proposals
- Communicate with freelancers
- Share real-time feedback
- Mobile app
Useful Upwork Resources
6 Best Freelance Websites for Employers 2018 – Freelance websites provide access to just-in-time workers to complete important assignments of all kinds. We looked at six of the most popular freelance websites with affordable pricing and features small businesses would want.
Top 59 Free Job Posting Sites & Paid Options for Small Businesses – Need to narrow down your search for freelancers to hire? We simplify things for you and list down great ways to find freelancers for your business.
29 Creative Ways to Find Employees Online & Off – If you’re looking for ways to find new talent for your business, this article will help you get ideas on ways to find employees both online and offline.
How to Hire a Freelancer in 3 Easy Steps – From choosing a job marketplace to filtering candidate responses, we guide you through three important steps to find the best freelancers for your business.
How do I know if I am engaging a qualified freelancer.
Users can check a freelancer’s profile, which includes their job success score and online skills test scores.
Can Upwork help find freelancers for me?
Upwork Pro hand-picks pre-vetted freelancers to meet a user’s specific criteria for a project.
How do I know if my freelancer is accurately billing for my project?
Upwork has several measures available to help you gauge your freelancer’s work. You can review their Work Diary and verify billable hours. Milestones for each project will also give you time to review a freelancer’s work and release funds once you approve the project.
Upwork Overview Video
This video provides an overall background on what Upwork can do to help you grow your business by hiring freelancers on the platform.