UseResponse is a cloud-based customer support platform that helps business owners manage various communication channels with their customers. It provides users with solutions for feedback system, help desk, community portal, knowledge base, and live chat. We compiled UseResponse reviews from around the web and determined that it has generally positive ratings. We also shared its available pricing options.
Summary of User Reviews
What UseResponse does well:
Users who gave UseResponse a positive review said that the app is easy to setup and use because of its user-friendly and highly customizable interface. They also commend the support team for their prompt and helpful response to queries. They added that the program’s FAQ system helps them easily provide answers to their customers.
What UseResponse does not do well:
There weren’t a lot of negative reviews about UseResponse. However, some users complained about the app having minor problems with its appearance on devices with smaller screens such as tablets and iPads.
UseResponse offers three subscription plans: Cloud ($180/agent/year), Self-Hosted ($899/year for the first year), and Enterprise (starts at $900/agent for the first year). The main differences between the plans include the maximum number of agents and access to premium features such as multilingual support, reporting and analytics, UseResponse branding removal, and more.
*For the Self-Hosted plan, pricing for the succeeding years will be 30% more of the first year’s price.
**Pricing for the Enterprise plans vary and starts at $900 for the first year (which amounts to $75/agent/month) for 1-2 agent allocation. For the second year and beyond, pricing will cost 50% or 100% more than the initial price.
Interested users may purchase add-ons such as Multi-Forums, Single Sign-On, Tickets Visibility, Branding Removal, and more under the Self-Hosted and Enterprise plans. You may contact their support team for the pricing.
Check out the list below of some of UseResponse’s features.
- Feedback Management
- Help Desk with Ticketing
- Knowledge Base
- Live Chat with Messengers
- File Attachments
- Agent Assignments
- Canned Responses
- Data Analytics
- Satisfaction Ratings
- Push Notifications
- Single Sign-on
- Chat History
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Does UseResponse offer a free trial?
Yes. Interested users can sign up for UserResponse’s 14-day free trial before deciding to subscribe.
Will I get a refund if I cancel my subscription?
Yes. Based on UseResponse’s refund policy, users can get a refund within 30 days if they cancel their account.
Can I purchase add-ons if I am subscribed to the Cloud plan?
Add-ons are only available under the Self-Hosted and Enterprise plans.
UseResponse Overview Video
This video provides an overview on how UseResponse can help businesses interact with their customers online and know their opinions on products and services that they are offering.
When choosing a live chat software, it’s important that the software integrates with other applications your business is currently using. Here is a list of some of UseResponse’s popular integrations: