UserIQ is a web-based customer experience and growth platform that includes solutions for client onboarding, user adoption and engagement, and analytics. It enables users to collect customer engagement data about their products and create guided product tours, among others. In this article, we cover UserIQ reviews. Ready to get started? Schedule a demo.
The UserIQ pricing consists of a custom plan, wherein the price adjusts depending on the subscriber’s monthly active user count. However, its subscription fee is not published on its website and is available only upon request. Meanwhile, software similar to it cost anywhere from $20 to $200 or more per month depending on the features included.
Ready to get started with UserIQ? Schedule a demo.
Summary of Positive UserIQ Reviews
Users who gave UserIQ a positive review said that it is a feature-rich platform that enables them to collect client data, enhance customer experience, and drive user adoption. They also commended its support team for their excellent service.
One user who left a positive review of UserIQ on G2 described it as a versatile tool with many features that allow him to monitor product usage metrics. He noted that its customer service team is very helpful and responsive.
Summary of Negative UserIQ Reviews
Users who gave UserIQ a negative review said that learning how to set up product walkthroughs using its guided tour builder can be challenging for beginners. Others mentioned that some of its features, such as its reporting tool and search functionality, need to be improved.
One user who left a negative review of UserIQ on G2 noted that setting up tooltips and product guides using its platform can be a bit tricky, especially for a nontechy person as himself. He added that it takes time to customize walkthroughs so that it will appear based on his preferred format.
Check out the list below of some of UserIQ’s features:
- Customizable guided product tours
- Customer health scores
- Dashboard and product usage analytics
- Net promoter score (NPS) and surveys
- Onboarding tutorial launcher
- Targeted campaigns
- And more
Does UserIQ offer a free trial?
Yes, it does. Interested users may visit its website to sign up for its 30-day free trial.
What are the browsers that UserIQ supports?
UserIQ’s web-based tool is most compatible with Chrome. Additionally, it supports recent versions of the following browsers: Safari, Microsoft Edge, and Firefox. However, it is not compatible with Internet Explorer and older versions of the Microsoft Edge browser.
Here is a list of some of UserIQ’s popular integrations: