Userlike is a cloud-based live chat solution that allows users to engage with their customers real-time through their website, Facebook Messenger, and Telegram. Its features include chat bots, offline forms, co-browsing, conversation transcripts, and more. We compiled Userlike user reviews from around the web and determined that it has generally positive ratings. We also shared its available pricing options.
Summary of User Reviews
What Userlike does well:
Users who recommended Userlike appreciate that the app allows them to respond to customer inquiries in real time. They also find the analytical insights on their team’s performance and web traffic to be very useful. Excellent customer support was also consistently cited.
What Userlike does not do well:
Users who gave Userlike negative reviews said that the user interface could use some improvement, citing that it is not intuitive and is complicated to learn. They also complained about the lack of a native mobile app.
Most Helpful Positive User Review
A user who left a positive review of Userlike on G2 Crowd said that the app has helped them increase their sales conversion by responding to customer concerns in real time. When they have no available agents, she said that they can count on the app’s chatbot, Butler, to guide their users through the process of opening a ticket so that a sales representative can get back to them via email or phone at a later time.
Most Helpful Negative User Review
A user who left a negative review of Userlike on G2 Crowd said that the lack of a mobile app is a major setback for them. She explained that they want their agents to be able to communicate with their website visitors even when they are on-the-go.
Userlike Pricing
Userlike offers a free subscription and four paid plans: Team (€29/month), Corporate (€99/month), Business (€299/month), and Flex (customized pricing). The main differences between the plans include the number of operators and chat widgets, as well as access to premium features such as integrations, analytics, skill-based routing, and more.
(€/month) | ||
|---|---|---|
| Free | ||
| Team | ||
| Corporate | ||
| Business | ||
| Flex |
A 10% discount is given to annual subscribers, while a 20% discount is applied for two-year subscriptions.
Userlike Features
Check out the list below of some of Userlike’s features.
- Chat Panel
- Design Customization
- Team Management
- Custom Chat Behavior
- Performance Feedback
- Chatbot
- Mobile Support
- Analytics
- Offline Forms
- Canned Responses
- Conversation Transcripts
- Co-browsing
- Visitor Information
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the top and up-and-coming live chat software for small businesses and reviewed their features and pricing. Read this article to know our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Resolution — Addressing a customer’s concern at the first point of contact is a key performance indicator. Read on to learn seven ways to use live chat to achieve this.
Top 20 Guerilla Marketing Ideas: From Social Media to the Street — A limited budget for marketing and advertising should not prevent you from capturing the attention of your potential customers. Read on to learn 20 guerilla marketing ideas that you can use for your business.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a lot of free tools that can help you keep expenses down. In this article, we share with you some responses from small business owners who use these tools to make their business processes easier for free.
Userlike FAQ
Does Userlike offer a free trial?
Yes. Interested users can sign up for Userlike’s 14-day free trial for all its paid plans.
Will I be billed after my free trial expires?
No. Your free trial account will automatically be switched to the free plan after it expires.
Is there a free demo for Userlike plans?
Yes. Userlike offers a free demo for its Flex plan. Simply fill up this form to schedule a demo.
What are the modes of payment for Userlike?
Userlike subscribers can pay for their plan using their credit card (Mastercard, Visa, and AmEx), PayPal, or through bank transfer (for 12-month or 24-month subscriptions).
Userlike Overview Video
This video provides an overview of Userlike’s live chat feature and a brief tutorial on how to use its main features.
Popular Integrations
When choosing a live chat software, it’s important that the software integrates with other applications your business is currently using. Here is a list of some of Userlike’s popular integrations:
- Slack
- DropBox
- Trello
- MailChimp
- WordPress
- Pipedrive
- HubSpot CRM
- Zendesk
- Freshdesk
- Jira Software
- Salesforce Service Cloud
- Highrise CRM
Top Userlike Alternatives
Not sure if Userlike is the right fit for you? Read our reviews of all top live chat software or check out one of these three Userlike alternatives.
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Katy Rickelman
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
We utilize Userlike to chat with our customers via our website. I really like the new layout of Userlike which allows me to easily navigate between different active chats with my clients. The ability to preview what visitors are typing is a very helpful feature; it allows me to begin drafting my response to their questions in a more timely manner and also allows me to easily chat with more than one client at a time if needed.
Every once in awhile the location data provided with the client is not accurate. This is the only issue I have encountered with the software. Overall I am extremely pleased.
I have been impressed with the Userlike interface and the management of the company. The CEO/Founder frequently sends out personalized emails regarding system updates or eluding to why certain decisions were made within the company. I really appreciate him taking the time to communicate with his end users in such a professional yet warm manner.
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.