2019 UserTesting Reviews, Pricing & Popular Alternatives

Item: UserTesting
Rating: 4.5

By Jillian Ilao on June 24, 2019 | Reviews, Usability Testing Software

Average Rating 4.5 4.5 from 2 ratings

UserTesting is a customer experience and usability testing provider that lets businesses run their prototype products or services to a sample of their target market before its launch. Its features include surveys, competitive benchmarking, split tests, and more. In this article, we cover UserTesting reviews and pricing. Ready to get started? Get a free trial.

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UserTesting Pricing

UserTesting pricing is not available on its website. According to a third-party site, the company offers an Individual Plan priced at $49 per session. The subscription includes basic testing capabilities, video test runs, and test templates. An Enterprise plan is also available for users who need to conduct more user tests.

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Summary of UserTesting Reviews

As of the date that this article was written (May 29, 2019), there are no recent user reviews of UserTesting online. If you are a past or current UserTesting customer, leave a review to help other small business owners who are deciding whether or not to use its services.

UserTesting Features

Check out the list below of some of UserTesting’s features:

Product testing
Design and user experience (UX) testing
Marketing tests
A/B testing
Advanced testing capabilities
Quantitative metrics
And more

UserTesting FAQs

What kinds of tests can users run in the UserTesting platform?

Users can run the following tests: moderated and unmoderated studies, longitudinal testing, survey questions and numeric rating scales, competitive benchmarking, net promoter scores, A/B testing, time on task analysis, and click maps.

Who will be the sample population of the tests?

Users can choose to run their tests on either of the following audiences: their own customers or customer recruitment managed directly by UserTesting based on a user’s requirements. Sample sizes can be as small or as large as users want them to be.

UserTesting Alternatives

Have you read these UserTesting reviews and are still not sure if it’s the right fit for you? Read our reviews of all top usability testing software or check out one of these three UserTesting competitors.

Visit Userlytics	Visit Validately	Visit Stickyeyes

Read Review	Read Review	Read Review

View Top Competitors

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Reviews (2)
Disclaimer: Reviews on FitSmallBusiness.com are the product of independent research by our writers, researchers, and editorial team. User reviews and comments are contributions from independent users not affiliated with FitSmallBusiness.com's editorial team. Banks, issuers, credit card companies, and other product & service providers are not responsible for any content posted on FitSmallBusiness.com. As such, they do not endorse or guarantee any posted comments or reviews. Post Your Review

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Joshua Melder
24 Reviews
262 Points
24 Screenshots
1 Answer

Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
September 27, 2019 at 5:30 pm
★ ★ ★ ★ ★
Overall Experience
★ ★ ★ ★ ★
Ease of Use
★ ★ ★ ★ ★
Pricing
★ ★ ★ ★ ★
Customer Service
What does UserTesting do well?
Usertesting is platform that enables customers to gain core insights into their products by human testers. The platform is extremely transparent about their pricing and they support both desktop and mobile platforms. Overall, Usertesting has one of the best UI testing platforms on the market. Customers and Testers can track their performance and pay with ease. Furthermore, Usertesting has great customer experience and handle issues quickly.
What does UserTesting not do well?
While this is a rare occurrence, tasks can be cancelled while a tester has put significant time into their test. Unfortunately, this usually results in no payout to the end-user. I would recommend Usertesting review these issues and offer payouts for lost time.
What do you wish you had known about UserTesting before using?
As a customer, ensure that your instructions are overly clear to the target segment. Furthermore, look for feedback on only a small piece of information – this will enable the user to have enough time to provide adequate feedback. For users, ensure to over-explain your impressions of the experience, customers are looking into each factor of the chosen test.
Review SourceOrganic
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yavari-mahsa
2 Reviews
0 Points
0 Screenshots
0 Answers
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
June 29, 2019 at 1:32 pm
★ ★ ★ ★ ★
Overall Experience
★ ★ ★ ★ ★
Ease of Use
★ ★ ★ ★ ★
Pricing
★ ★ ★ ★ ★
Customer Service
What does UserTesting do well?
Usertesting does an excellent job at taking feedback to heart and incorporating it. I’ve been using it for a few years now and it’s great to see how it has improved over the years. That aside, it’s a great tool for doing quick usability testing and by quick I mean lightning fast! I’d launch a test in the morning and by noon I already had a report to present to teammates and stakeholders. This makes settling discussions and moving forward so much easier. With so many voices in a room, bringing in the users’ feedback is so powerful and makes everyone take a step back and get a new perspective. IMO the key advantage that sets usertesting apart from the competitors is that the speed of receiving feedback is unmatched! One of the pain points before was only providing unmoderated testing option, with the introduction of the Live Conversation (remote interview) that’s solved completely.
What does UserTesting not do well?
The pricing is so high that towards the end of our subscription when it’s time to renew I need to spend countless hours creating a pitch for the upper management in the company and present it over and over again. It’s a painstaking process and we don’t have to go through for any other software/subscription. Another downside to usertesing is how professional most testers have become. At times it feels like the user’s know exactly what to say and their feedback and the language that they use is not authentic.
What do you wish you had known about UserTesting before using?
to be honest in the process of convincing the upper management to spend over a 100K on a software I left no stones unturned so nothing came as a surprise once I started using the tool. Usertesting is a must for any design team and I’m happy about all the hours I spent on convincing upper management that we need this tool, it’s worth the battle.
Review SourceOrganic
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