UserTesting is a customer experience testing provider that lets businesses run their prototype products or services to a sample of their target market before its launch. Its features include surveys, competitive benchmarking, split tests, and more. In this article, we cover UserTesting reviews and pricing. Ready to get started? Get a free trial.
UserTesting Pricing
UserTesting pricing is not available on its website. According to a third-party site, the company offers an Individual Plan priced at $49 per session. The subscription includes basic testing capabilities, video test runs, and test templates. An Enterprise plan is also available for users who need to conduct more user tests.
Ready to get started with UserTesting? Get a free trial.
Summary of UserTesting Reviews
As of the date that this article was written (May 29, 2019), there are no recent user reviews of UserTesting online. If you are a past or current UserTesting customer, leave a review to help other small business owners who are deciding whether or not to use its services.
UserTesting Features
Check out the list below of some of UserTesting’s features:
- Product testing
- Design and user experience (UX) testing
- Marketing tests
- A/B testing
- Advanced testing capabilities
- Quantitative metrics
- And more
UserTesting FAQs
What kinds of tests can users run in the UserTesting platform?
Users can run the following tests: moderated and unmoderated studies, longitudinal testing, survey questions and numeric rating scales, competitive benchmarking, net promoter scores, A/B testing, time on task analysis, and click maps.
Who will be the sample population of the tests?
Users can choose to run their tests on either of the following audiences: their own customers or customer recruitment managed directly by UserTesting based on a user’s requirements. Sample sizes can be as small or as large as users want them to be.
UserTesting Alternatives
Have you read these UserTesting reviews and are still not sure if it’s the right fit for you? Read our reviews of all top usability testing software or check out one of these three UserTesting competitors.
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yavari-mahsa
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
Usertesting does an excellent job at taking feedback to heart and incorporating it. I’ve been using it for a few years now and it’s great to see how it has improved over the years. That aside, it’s a great tool for doing quick usability testing and by quick I mean lightning fast! I’d launch a test in the morning and by noon I already had a report to present to teammates and stakeholders. This makes settling discussions and moving forward so much easier. With so many voices in a room, bringing in the users’ feedback is so powerful and makes everyone take a step back and get a new perspective. IMO the key advantage that sets usertesting apart from the competitors is that the speed of receiving feedback is unmatched! One of the pain points before was only providing unmoderated testing option, with the introduction of the Live Conversation (remote interview) that’s solved completely.
The pricing is so high that towards the end of our subscription when it’s time to renew I need to spend countless hours creating a pitch for the upper management in the company and present it over and over again. It’s a painstaking process and we don’t have to go through for any other software/subscription. Another downside to usertesing is how professional most testers have become. At times it feels like the user’s know exactly what to say and their feedback and the language that they use is not authentic.
to be honest in the process of convincing the upper management to spend over a 100K on a software I left no stones unturned so nothing came as a surprise once I started using the tool. Usertesting is a must for any design team and I’m happy about all the hours I spent on convincing upper management that we need this tool, it’s worth the battle.