UserVoice is a product feedback management solution that enables users to capture client reviews and identify product development plans based on customer experience and suggestions. Its features include multi-channel data collection, advanced trend reporting, idea management, and more. In this article, we cover UserVoice reviews. Ready to get started? Try it for free.
The UserVoice pricing details are not published on its website. However, software similar to it have fees that range from $20 to more than $200 per month depending on the features included. Interested users may contact its sales team to request pricing information.
Ready to get started with UserVoice? Try it for free.
Summary of Positive UserVoice Reviews
Users who gave UserVoice a positive review like that it allows them to capture customer feedback about their products. They added that they appreciate its analytics, roadmap capabilities, net promoter scores (NPS), and feedback management tools.
One user who left a positive review of UserVoice on Capterra described it as a good platform for collecting customer feedback and suggestions. She said that it enables her to identify and prioritize specific product features for development.
Summary of Negative UserVoice Reviews
Users who gave UserVoice a negative review mentioned that its custom reporting and search capabilities need to be enhanced. Some noted that it does not offer support for multi-tenant authentication and that it lacks the option to do real-time follow-ups for clarifying client-submitted ideas.
One user who left a negative review of UserVoice on G2 dislikes that it does not have a real-time follow-up feature that will enable him to send questions to specific clients about their suggestions and product enhancement ideas.
Check out the list below of some of UserVoice’s features:
- Advanced trend reporting
- Drag-and-drop roadmaps
- Feedback portal and widget
- Idea and feedback management
- SmartVotes and net promoter scores
- User access permissions
- And more
How long is UserVoice’s free trial?
UserVoice’s free trial lasts for 14 days.
Can UserVoice collate client feedback into product enhancement suggestions?
Yes, it can. UserVoice can collate and group client feedback into product suggestions based on its most commented features and requests for additional functionalities, among others.
Here is a list of some of UserVoice’s popular integrations:
Have you read these UserVoice reviews and are still not sure if it’s the right fit for you? Read our reviews of all top customer experience software or check out one of these three UserVoice competitors.