UserZoom is an all-in-one solution for user experience (UX) research and user testing platform. Its key features include analytics, participant sourcing, third-party integrations, session replay, and more. In this article, we cover UserZoom reviews and pricing. Ready to get started? Visit its website.
UserZoom Pricing
UserZoom pricing is not readily available on their website. However, according to a third-party site, estimate pricing for its customized packages start at $25,000 per year. Annual licenses are inclusive of training and support hours. Interested users may contact UserZoom sales team for more details.
Ready to get started with UserZoom? Visit its website.
Summary of Positive UserZoom Reviews
Users who gave UserZoom a positive review appreciate its easy setup process. They added that the data it provides them with a great way to test out their research as well as products’ new features despite their limited resources. They also commended its customer support team for being knowledgeable and accommodating.
One user who gave UserZoom a positive review on G2 like that it gives them real-time video recording of customers using their products. He remarked that it allows for easy collection and analysis of data. He explained that the information gathered helps him know his customer better and find ways to address their issues in real-time.
Summary of Negative UserZoom Reviews
As of this writing (March 13, 2019), there are not a lot of negative UserZoom reviews online. However, some users said that some tools in the platform are rigid and requires customer service intervention. However, they are still overall satisfied with the level of customer assistance that is provided by the company.
UserZoom Features
Check out the list below of some of UserZoom’s features:
- Analytics
- Participant sourcing
- User research methods
- Automated reporting and rapid results
- Purpose-built for enterprise
- White glove support
- 24/7 multilingual support
- And more
UserZoom FAQs
What industries can benefit best from using UserZoom?
The industries that can benefit best from UserZoom include healthcare, banking and finance, eCommerce and retail, enterprise technology, as well as media and entertainment.
What resources does UserZoom offer to help users maximize the platform’s features?
UserZoom users can take advantage of its resource center, blog, case studies, competitive UX benchmark studies, eBooks, webinars, press center, and the UserZoom Academy to maximize the platform’s potential and features.
Popular Integrations
Here is a list of some of UserZoom’s popular integrations:
Userzoom Alternatives
Have you read these UserZoom reviews and are still not sure if it’s the right fit for you? Read our reviews of all top analytics software providers or check out one of these UserZoom competitors.
 |  |  |
Joshua Melder
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
UserZoom is a great platform for UI testing. I have used UserZoom as both a customer and as an end-user taking a test. Overall, I think the platform performs very well. Video capture is stable testers can create polls and questionnaires that accompany usability studies. The ease of use has enabled my group to conduct multiple rounds of testing where other platform complexity has cause less opportunity to learn from others in the field.
The user interface for the platform does feel a little dated and I have encountered some difficulties with dual monitors in the past. Additionally, some users have experienced difficulty with external links within the surveys. However, the customer service team has always provided quality feedback with any problem that I have encountered and recommended fixes as quickly as possible.
As someone who has been on both sides of this platform, I highly recommend customers to test and re-test with different variations within UserZoom. Overall, the platform performs incredibly well and offers large benefits for those who want to receive candid feedback from real end-users. Knowing who the customer is and what their impressions are have been instrumental in developing new best practices that would have been unknown without this experience.
Review SourceOrganic