VanillaSoft is a lead management platform based on phone-centric selling. It offers users with solutions for lead and sales tracking, voice-over-internet-protocol (VoIP), appointment setting, email marketing, and more. In this article, we cover VanillaSoft reviews and pricing. Ready to get started? Get a free trial.
VanillaSoft pricing has one plan called Sales Engagement Platform. It is priced at $100/month for the first user and $80/month for each succeeding user. Add-ons are also available for purchase: Dialing at $30/user/month, Call Recording at $30/user/month, VoIP at $33/user/month, and SmartCaller ID at $2 to $4/area code/month.
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*SmartCallerID is priced at $2 if a minimum of 21 area codes are purchased and $4 if a minimum of six area codes is purchased.
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Summary of Positive VanillaSoft Reviews
Users who gave VanillaSoft a positive review said that it is user-friendly and has great customization options. They also cited its excellent customer service.
“VanillaSoft is a great tool for prospecting. It is invaluable for organizing calling campaigns because it automates everything from prioritizing which contact to call next to leaving voicemails and sending emails, making prospecting very efficient. We especially like the calendar synchronization and CRM [customer relationship management] integrations, which allow us to become part of our client’s team. Its customer service is top-notch. We do some complex stuff, and it is always there with a solution.”
― Carrie (Mayer) Berens
Summary of Negative VanillaSoft Reviews
Users who gave VanillaSoft a negative review suggested some improvements in the reporting and voice drop features. Some also reported experiencing system lags.
“Their report building tools are clunky and hard to use. Moreover, we have a difficult time trying to get updated contact information back out of the system ― there’s no way to ‘export when this field has changed,’ so to speak.”
― Jake Tolbert
Check out the list below of some of VanillaSoft’s features:
- Lead and sales tracking
- Appointment setting
- Email and short message service (SMS) marketing
- Auto dialing
- Lead routing and integration
- Call recording
Top CRM Pick From Fit Small Business
6 Best CRM for Small Business in 2019: CRM software helps businesses efficiently manage relationships with customers and prospects using sales pipelines and other organizational tools. We compared more than 20 products offering a range of options to determine the six best CRMs for small businesses in terms of price, features, customization, integrations, and reporting, arriving at the best overall CRM.
What range of solutions does VanillaSoft offer to potential users?
VanillaSoft offers inside sales, fundraising, sales engagement platform, call center, telemarketing, and lead management solutions to potential users.
What kind of resources can users also avail when they subscribe to VanillaSoft?
VanillaSoft users can access podcasts, webinars, e-books, and even case studies to expand their knowledge of sales and marketing.
Here is a list of some of VanillaSoft’s popular integrations: