Vantiv is a merchant services provider that allows small business owners to accept payments in-store, online, or a combination of both. We compiled Vantiv user reviews from around the web to determine what their customers think about the company. We also compared the most popular pricing options for small business owners.
For an in-depth comparison of three top merchant services provider, read our buyer’s guide.
Vantiv Customer Reviews
Summary of User Reviews
We scoured hundreds of reviews to determine why Vantiv has generally positive ratings. Here’s what we found:
What Vantiv does well:
Users who gave Vantiv a positive review said that it easily integrates with their current platforms, such as Booker (a scheduling platform). They also mentioned that their processed payments are deposited to them promptly.
What Vantiv does not do well:
Users who gave Vantiv a negative review said that they had difficulties contacting support. They also complained about getting charged a pre-termination fee, which they claim wasn’t disclosed.
Most Helpful Positive User Review
One user who gave Vantiv a positive review on G2 Crowd said that Vantiv helped him streamline his business operations and improve his and his employees’ efficiency. It also integrates seamlessly with his scheduling platform and provides him with clear statements on their charges and business transactions.
Most Helpful Negative User Review
One user who gave Vantiv a negative review on Yelp said that he couldn’t get connected to technical support. He was also told he would get a call back, but never did. He mentioned that even requesting for his account to be cancelled was extremely difficult.
Other Vantiv User Reviews from Around the Web
Here are a few other resources for finding helpful Vantiv customer reviews. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
|*Average Rating as of July 5, 2017|
Vantiv’s eCommerce processing rate is as low as 2.7% plus $.30 per transaction, and their in-store credit card processing rate can be as low as 2.25% + $.10 per transaction.
Merchant account agreements with Vantiv vary on pricing depending on the type of business, the merchant’s volume of payment processing, and more.