Veeva CRM is a customer management tool designed for life sciences and pharmaceutical professionals. It provides an end-to-end solution with life sciences-focused capabilities for users’ planning and coordination with customers. It also provides users with full visibility of the activities and interactions of their commercial teams to deliver a seamless customer experience. In this article, we covered user reviews. Ready to get started with Veeva CRM? Contact their support team for more information.
What Veeva CRM Does Well
Users who gave Veeva CRM a positive review said that features such as search functions, mobile app, and document management tools allow them to easily organize their workflows. They also like how its functionalities are specifically designed to service the life sciences industry — allowing them to streamline their research and on-field data management needs.
“Veeva offers a range of useful solutions to pharma businesses. Veeva CRM is solid, configurable, and geared up for pharmaceutical sales activities. The iPad version of this app, called iRep, is convenient and easy to use.”
— Katya Butcher
What Veeva CRM Does Not Do Well
Users who gave Veeva CRM a negative review said that its interface looks outdated. They also reported about slow synchronization processes and steep learning curve. Some users also said that the app doesn’t keep a history of their data and activities.
A user who left a negative review of Veeva CRM on G2 Crowd complained about not being able to see past versions of their documents and activities in the system. He finds this inconvenient as he sometimes needs to compare and report revisions and updates, but the system doesn’t allow him to do so.
Veeva CRM Pricing
Veeva CRM doesn’t publish its pricing plans online. However, services from providers similar to it usually cost around $10 to $20 for apps with basic and straightforward functionalities, while the more extensive ones cost around $50 to $100+ per month.
Ready to get started with Veeva CRM? Contact their support team for more information.
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Veeva CRM Features
Check out the list below of some of Veeva CRM’s features:
- Veeva CRM Approved Emails: allows customer-facing teams to send pharmaceutical regulations-compliant emails that are free of risks.
- Veeva CRM Engage: provides a complete view of the web content interaction by each visitor and customer, allowing users to capture real-time insights into customer behavior and preferences.
- Veeva CRM Events Management: lets users plan and execute all event types across the enterprise, giving them seamless control and total visibility of all speakers, attendees, activities, and spend for better events with greater compliance.
- Third-Party Integrations: lets users seamlessly integrate other apps they use such as marketing automation, ecommerce, file management, social media, among others.
Veeva CRM FAQ
Is Veeva CRM cloud-based?
What industry segments does Veeva CRM cater to?
Here is a list of some of Veeva CRM’s popular integrations: