Veeva CRM is a customer management tool designed for life sciences or pharmaceutical professionals. It provides an end-to-end solution with life sciences-focused capabilities for users’ planning and coordination with customers. It also provides users with full visibility of the activities and interactions of their commercial teams to deliver a seamless customer experience. We compiled Veeva CRM reviews from around the web and found that it has generally positive ratings.
Pricing & Features
Useful Resources
Overview Video
Integrations
Top Alternatives
User Reviews
Summary of Veeva CRM User Reviews
What Veeva CRM does well:
Users who recommended Veeva CRM said that the app is very convenient and efficient in letting them keep track of their sales activities. They also appreciate that it is designed and tailor-fit to accommodate pharmaceutical needs.
What Veeva CRM does not do well:
Users who gave Veeva CRM negative reviews said that the interface looks outdated. They also said that the program is not user friendly and is too complex.
Most Helpful Positive User Review:
A user who left a positive review of Veeva CRM on G2 Crowd said that it is a solid and configurable software geared for pharmaceutical sales activities. She said that it is like the Salesforce of the pharma industry: great in capturing and tracking sales activities, customer interactions, and building of reports.
Most Helpful Negative User Review:
A user who left a negative review of Veeva CRM on G2 Crowd said that there is a steep learning curve when getting to know the product. He also mentioned that customizability options of the program are limited.
Veeva CRM Pricing
Veeva CRM doesn’t publish its pricing plans online. However, services from providers similar to Veeva CRM usually costs around $10 to $20 for apps with basic and straightforward functionalities, while more extensive ones cost around $50 to $100+ per month.
Veeva CRM Features
Check out the list below of some of Veeva CRM’s features.
- Veeva CRM Approved Emails: allows customer-facing teams to send pharmaceutical regulations-compliant emails that are free of risks.
- Veeva CRM Engage: provides a complete view to web content interaction by each visitor and customer, allowing users to capture real-time insights into customer behavior and preferences.
- Veeva CRM Events Management: lets users plan and execute all event types across the enterprise, giving them seamless control and total visibility of all speakers, attendees, activities, and spend for better events with greater compliance.
- Third Party Integrations: Lets users seamlessly integrate other apps they use such as marketing automation, ecommerce, file management, social media, among others.
Useful Veeva CRM Resources
Best Small Business CRM Software — Read our buyer’s guide for a comparison of the top three CRM for small businesses. We compare Insightly vs. Zoho vs. Salesforce to give you an idea of which CRM will work best for your business needs.
Best Free CRM Software — Want to use a CRM, but not willing to invest any resources? Read our guide on the best free CRM for businesses, plus analysis on what features you’ll get with each.
Best Mobile CRM App for 2017: ProsperWorks vs. PipeDrive vs. Other Top Options — Mobile CRM apps allow sales teams to manage customer relationships on the go. In this article, we looked at the most popular options, the rising stars, and the selected six that suit the range of small business needs.
Veeva CRM Overview Video
This video provides an overview on how Veeva CRM can help life science industry professionals improve their relationships with their customers using its different functionalities.
Popular Integrations
When choosing a CRM, it’s important that the software integrates with other applications your business is currently using. Here is a list of some of Veeva CRM’s popular integrations.
- Salesforce
- Marketo
- MailChimp
- Oracle Eloqua
- Board International
- Workato
- Roambi Analytics
- QStream
Top Veeva CRM Alternatives
Not sure if Veeva CRM is the right fit for you? Read our reviews of all top CRM software for comparison or check out one of these three Veeva CRM competitors.
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Katya Butcher
Veeva offer a range of useful solutions to pharma businesses. Veeva CRM is solid, configurable, geared up for pharmaceutical sales activities. Great if you are familiar with SFDC. There is an iPad version app is called iRep, convenient and easy to use.
UI feels a little outdated, the system can be somewhat clunky or not particularly intuitive in terms of the user’s journey. However, Veeva are updating the UI this year!
The reporting functionalities are quite limiting
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