Velaro is a live chat software that allows users to provide real-time support to their customers and manage their sales performance from a single platform. Its features include proactive chat invitations, customer history, sales tracking, and more. We compiled Velaro user reviews from around the web and determined that it has generally positive ratings. We also shared its available pricing options.
Summary of User Reviews
What Velaro does well:
Users who gave Velaro a positive review said that the app is very easy to install and integrate into their CRM platform. They also said that the reporting tool helps them easily manage the number of customers they are serving, as well as their sales conversion.
What Velaro does not do well:
Users who gave Velaro a negative review said that non-technical users may expect an initial learning curve. They also complained about delays in between messages, which led to the loss of several customers.
Most Helpful Positive User Review
A user who left a positive review of Velaro on G2 Crowd said that the app has enabled them to reach customers who do not have time to contact their call center. She also added that the tool helped their customers feel connected to their brand and that this has resulted in more conversions.
Most Helpful Negative User Review
A user who left a negative review of Velaro on G2 Crowd said that the wide array of features and customizations of the app can seem overwhelming initially. He suggested that users should undergo an online training session with a support person when implementing the app.
Velaro offers three subscription plans: Small Business ($64.95/user/month), Professional ($149.95/user/month), and Enterprise (customized pricing). The main differences between the plans are the inclusion of a free administrative license and access to premium features such as unlimited proactive chat invitations, transcript forwarding, pre-chat survey, advanced reporting, and more.
*Interested users may use Velaro’s pricing calculator to get a price quote on their customized Enterprise plan.
Check out the list below of some of Velaro’s features.
- Proactive Chat Invitations
- Geo Targeting
- Call Routing
- Customer History
- Customizable Branding
- Social Media Integration
- File Transfer
- Agent Scheduling
- Real-time Analytics
- Activity Dashboard
- Knowledge Database
- Customer Targeting
- Sales Tracking
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the top and up-and-coming live chat software for small businesses and reviewed their features and pricing. Read this article to know our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Resolution — Addressing a customer’s concern at the first point of contact is a key performance indicator. Read on to learn seven ways to use live chat to achieve this.
Top 20 Guerilla Marketing Ideas: From Social Media to the Street — A limited budget for marketing and advertising should not prevent you from capturing the attention of your potential customers. Read on to learn 20 guerilla marketing ideas that you can use for your business.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a lot of free tools that can help you keep expenses down. In this article, we share with you some responses from small business owners who use these tools to make their business processes easier for free.
Does Velaro offer a free trial?
There was no mention of a free trial on Velaro’s website, but interested users can request a demo of what the app can do for their business.
Can I get a discount on my Velaro subscription?
Fill up Velaro’s pricing calculator to determine the custom pricing for your Enterprise-grade plan and to know if there are potential discounts.
Does Velaro’s Professional plan contain all features included in the Small Business plan?
Yes. Velaro’s Professional plan includes all of the features in Small Business plus one free offline license, unlimited groups, unlimited proactive chat rules, and more.
Velaro Overview Video
This video provides an overview on what Velaro can do to help businesses reach more customers and provide more efficient answers to their questions.
When choosing a live chat software, it’s important that the software integrates with other applications your business is currently using. Here is a list of some of Velaro’s popular integrations:
- Google Analytics
- Salesforce Service Cloud
- Better Proposals