VICIdial is an open-source contact center platform that allows users to handle communication channels such as inbound and outbound calls, emails, and customer website chat. It also features an automatic call distribution (ACD), agent routing, and outbound predictive dialing. This article covers VICIdial reviews and pricing. Ready to get started? Visit its website.
VICIdial pricing is not readily available on its website. However, according to a third-party website, its pricing starts from $400 per month. For hosting services, pricing includes $1,000 for initial server provisioning, $500 for additional server provisioning, plus an additional $400/month, per server, per month after the first month of service.
Interested users may contact VICIdial’s sales team for a customized quote based on their specific business requirements.
Ready to get started with VICIdial? Visit its website.
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Summary of Positive VICIdial Reviews
Users who gave positive VICIdial reviews online remarked that the platform is easy to learn. They also appreciate its robust set of features, particularly its dialer, saying it gives them the ability to organize call schedules and to distribute call IDs to categories. Some users also liked that it is scalable and open-source.
One user who gave a positive VICIdial review on Capterra liked it for its sheer functionality. He said that it had a lot of features and functions desired in a call center system. He also liked its customization options, reliability, and ease of use. He added that the platform is easy to scale for the user’s needs.
Summary of Negative VICIdial Reviews
As of the date that this article was written (September 3, 2019), there are not many negative VICIdial reviews online. Some users, however, reported that it can get difficult to manage if the user has a lot of campaigns loaded up in the platform. Others complained that it does not integrate well with other core systems.
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Check out the list below of some of VICIdial’s features:
- Inbound, outbound, and blended call handling
- Email handling
- Outbound agent-controlled broadcast and predictive dialing
- Web-based agent and administrative interface
- Integrated call recording
- Three-way calling
- Scheduled callbacks
- And more
What languages do VICIdial support?
VICIdial’s agent web application supports English, Spanish, Greek, German, French, Italian, Polish, Portuguese, Brazilian Portuguese, Slovak, Russian, Dutch, Swedish, Traditional Chinese and Japanese. The admin web pages, meanwhile, are available in English, Spanish, Greek, German, Italian, French, and Brazilian Portuguese.
Can I access the logs of call recordings?
Call logs of recordings are available in the “recording_log” table.
Here is a list of some of VICIdial’s popular integrations: