VirtualPBX is one of the pioneers in the VoIP industry. They are frontrunners in terms of offering new and innovative features, and offering reliable call quality. We compiled VirtualPBX reviews from around the web to determine what their customers think about the company.
For an in-depth comparison of three top VoIP providers, check out our VoIP phone system comparison guide.
VirtualPBX Customer Reviews
Overall experience: Good
Call Quality: Good
Customer Service: Great
Pricing: Average
Summary of User Reviews
We scoured available reviews online and found that VirtualPBX has generally positive ratings. Here’s what we found:
What VirtualPBX does well:
Users who gave VirtualPBX a positive review said that the service has a great customer service team. Users also said that customer service is prompt and the representatives are patient and helpful with concerns.
What VirtualPBX does not do well:
Users with negative reviews said that the company wasn’t very transparent with financial matters like bills and rates and has hidden charges.
Most Helpful Positive User Review
A user who gave VirtualPBX a 5-star review on TrustPilot said both their customer service and technical teams were very prompt and had accurate solutions to her problems. The representatives were very patient in guiding her during the setup of her phone features and were able to solve minor issues.
Most Helpful Negative User Review
A user who gave VirtualPBX a 1-star review on the review site, Yelp, said that the service wasn’t very transparent when it came to billing. According to her, she never received a bill which clearly detailed what she was paying for, and would often contact support to question erroneous and dubious charges. She also mentioned that they increased her rates without prior notice or explanation.
Other VirtualPBX User Reviews From Around the Web
Here are a few other resources for finding helpful VirtualPBX customer reviews. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
| *Average rating as of date article was written: June 19, 2017 | |||
VirtualPBX Pricing
VirtualPBX’s office plan is recommended for small businesses. A single line costs $49.99 per month, but the cost decreases the more lines you get. For example, getting 2-19 lines decreases the cost to $29.99 per line, while 20-99 lines would decrease it further to just $26.99 per line.
| Pricing per month (1 line) | |
| Pricing per month (2-19 lines) | |
| Pricing per month (20-99 lines) | |
| Included Minutes | |
| Toll-Free Minutes | |
| Local and Toll-Free Numbers Included | |
| One-time Setup Fee |
You’ll receive a discount if you choose to pay annually instead of monthly. For example, the $49.99 cost for a single line becomes $33.99 per line per month if you pay annually.
Aside from basic phone features like call waiting, caller ID, redial, call hold and more, you also get a lot of advanced PBX features. You get separate minutes for toll-free and conference calls for 1,000 minutes each. You also get 1,000 outbound fax pages and 2 local and toll-free numbers. Additional premium features such as call log reporting, call recording and basic call queues are included for free.
Compare VirtualPBX Competitors
Not sure if VirtualPBX is the right phone system for your small business? Check out our phone system buyer’s guide comparing three top providers.
Greg
System just works, its great
Can’t say anything – we’ve had a fully positive experience
We’ve been a long time client and have had no questions about our decision.
ChooseWhat
This review is for the Virtual PBX Dash Plan rather than the Office Plans.
Virtual PBX Dash Plans are designed for small businesses that want full phone system functionality, but at a low cost. For people only needing one “user” these plans do offer a great value. However, for the Basic and Pro plans, the service adds $12.99 and $26.99 per additional user, but doesn’t include any additional minutes. So this effectively INCREASES your cost per minute as your business grows.
Because the Office Plans and the Dash Unlimited plan include unlimited U.S. & Canada minutes, those users don’t have to worry about this issue. As long as you’re either a solo user or you prefer the more expensive, but unlimited minute options, Virtual PBX offers a good solution. Here is a more detailed review of the Virtual PBX Dash Plan: http://virtual-pbx.choosewhat.com/hosted-pbx-services/virtual-pbx/#review
DW Nelson
I’ve been a VPBX customer since 2006 and it has served my SMB business needs very well, with virtually zero problems. Priced right, full-featured, my only desire to to have them do voice-text voicemail transcription, but otherwise a stellar service.
I don’t use outcalling through the PBX, and largely this just handles inbound calls, but does it reliably and professionally.