VirtualPBX is a hosted VoIP PBX phone service provider. It features call routing, voicemail notifications, call recording, ACD (automatic call distribution) queues and more. We compiled reviews from our own website and from around the web and determined that Virtual has a mix of positive and negative ratings. We also cover the pricing options available.
Summary of VirtualPBX User Reviews
What VirtualPBX does well:
Users who gave VirtualPBX a positive review were happy with the company’s customer service team. Customers also liked that the system is stable and reliable.
What VirtualPBX does not do well:
Users who gave VirtualPBX negative reviews said that the company wasn’t very transparent in terms of billing.
Most Helpful Positive User Review
“I’ve been a VPBX customer since 2006 and it has served my SMB business needs very well, with virtually zero problems. Priced right, full-featured, my only desire to to have them do voice-text voicemail transcription, but otherwise a stellar service.
I don’t use outcalling through the PBX, and largely this just handles inbound calls, but does it reliably and professionally.”
Most Helpful Negative User Review
“For people only needing one “user” these plans do offer a great value. However, for the Basic and Pro plans, the service adds $12.99 and $26.99 per additional user, but doesn’t include any additional minutes. So this effectively INCREASES your cost per minute as your business grows.
Because the Office Plans and the Dash Unlimited plan include unlimited U.S. & Canada minutes, those users don’t have to worry about this issue. As long as you’re either a solo user or you prefer the more expensive, but unlimited minute options, Virtual PBX offers a good solution.”
VirtualPBX’s Dash Plans is an enterprise-grade solution that meets the needs of small and large organizations at only a fraction of the cost of traditional phone systems. A single line on Dash Basic costs $11.99 with an annual agreement, and the cost decreases when more lines are added. For example, getting 2-99 users decreases the cost to $10.99 per line, and getting 100+ users decreases the cost to $9.99 per line.
|Pricing per month (1 line)|
|Pricing per month (2-99 lines)|
|Pricing per month (100+ lines)|
Discounted rates are also available if you opt to pay annually or add more users. Aside from the features included in every plan like Email to Fax, Advanced Transfers, and Customizable Greetings, you can add premium features like Inbound Call Recording, ACQ Queues, and Softphone CRM Integration.
- Advanced Transfers
- ACD Queues
- Audio Conferencing
- Automated Directory
- Business/Holiday Hours
- Call Blasting
- Call Recording
- Custom Greetings
- Device Manager
- Direct Inward Dialing (DID)
- Do Not Disturb
- Email to Fax
- Feature Codes
- Follow Me Calling
- Hot Desking
- Main Business Number
- Multiple Numbers
- Music/Info On Hold
- Outbound Caller ID (CNAM)
- Personal Parking
- Ring Groups
- Salesforce CRM Integration
- Valet Parking
- Voicemail Boxes
- Voicemail Notifications
- And More…
Useful Broadview Networks Resources
VoIP vs Landline: What’s the Best Small Business Phone System – Learn about the advantages and disadvantages of voice-over-IP (VoIP) versus traditional landlines. Explore both technologies so you can decide on the best solution for your business.
4-Line Phone System vs. VoIP: Which is Better – Learn why it’s time for your business to upgrade your 4-line phone system to a VoIP provider.
Things to Consider When Setting up VoIP Phone Service – Learn everything you need to find the best VoIP phone service provider for your needs.
VoIP Speed Test — How Many VoIP Phones Can Your Internet Connection Support – Before you install a VoIP phone service for your small business, make sure you know how to measure your internet connection’s ability to manage the traffic.
Best VoIP Phone for Business 2017: Grandstream vs Cisco vs Polycom – Read our buyer’s guide for a comparison of the top three VoIP solution for small businesses. We compare Grandstream vs Cisco vs Polycom to give you an idea of which VoIP phone will work best for your business needs.
VirtualPBX Video Overview
This video shows how VirtualPBX’s office phone system works.
When choosing a VoIP phone provider, it’s important that the software integrates with other applications your business is currently using. Here is a list of some of VirtualPBX’s popular integrations.