VirtualPBX is a hosted VoIP service provider for small and mid-sized companies. It provides users with solutions like unlimited calling, call routing, digital faxing, three-way calling, international calling, number porting, toll-free and local numbers, and more. We compiled VirtualPBX user reviews from around the web and determined that it has a mix of positive and negative ratings. We also shared its pricing options.
Summary of VirtualPBX User Reviews
What VirtualPBX Does Well
Users who gave VirtualPBX a positive review said that they find the pricing options varied and affordable. They also commended particular features such as multiple mailboxes, easy voicemail retrieval, and more.
What VirtualPBX Does Not Do Well
Users who gave VirtualPBX a negative review complained about the company’s poor quality of customer support. They said that responses take so long, while some said that they don’t receive a response at all.
Most Helpful Positive User Review
A user who left a positive review of VirtualPBX on Consumer Affairs said that the system is easy to use. He shared that the service allows him to set up multiple mailboxes in one phone — whereas with other companies, the mailbox needs to be associated with an actual phone number. He also said that among all VoIP providers he’s tried, VirtualPBX seems to be the one that provides more robust services.
Most Helpful Negative User Review
A user who left a negative review of VirtualPBX on Trustpilot complained about their poor customer support. According to her, the waiting time to get in touch with the customer service team is very long. She also said that responses are always delayed and nothing ever gets resolved.
VirtualPBX Pricing
VirtualPBX offers three paid plans: Basic (starts at $14.99/line/month), Pro (starts at $29.99/line/month), and Unlimited (starts at $37.99/line/month). The monthly subscription amount can decrease depending on the billing cycle and number of users. The main difference between the plans is the amount of toll-free minutes included.
($/Line/Month) | (with annual agreement) ($/Line/Month) | ($/Line/Year) | (US and Canada) | |
|---|---|---|---|---|
| Basic | (or $11.99/month | |||
| Pro | (or $23.99/month) | |||
| Unlimited | (or $30.99/month) |
*Annual plans are paid in full at the start of every billing cycle.
VirtualPBX Features
Check out the list below of some of VirtualPBX’s features:
- Advanced Transfers
- Auto-Attendant
- Email to Fax
- Direct Inward Dialing (DID)
- Call Blasting
- Audio Conferencing
- Custom Greetings
- Music/Info On Hold
- Voicemail Boxes
Helpful VoIP Software Resources
Small Business VoIP Service: Who Is The Best? — Choosing a telephone provider affects your day-to-day operations and ongoing costs, but we’ve done most of the research for you to help you navigate through the range of providers and make an informed decision. Read this article for a comparison of the six best options for VoIP software.
Things to Consider When Setting up VoIP Phone Service — Check out this article where we looked into how you can choose which VoIP option can help you provide better service to your valuable customers and expand the ability of your employees to respond to phone calls outside of the office.
VoIP Speed Test — How Many Phones Can Your Bandwidth Support? — When using a VoIP phone service, the quality of your calls and how many lines you can support will largely depend on the bandwidth of your internet connection. Use our VoIP speed test to measure your bandwidth and learn what it means for your business’ ability to effectively support a VoIP phone service.
VirtualPBX FAQ
Does VirtualPBX offer a free trial?
Yes. Interested users can try any of the plans for up to 2 weeks or until 300 minutes are used, whichever comes first.
Do I have to pay extra if I want a softphone + CRM integration?
Yes. While this option is not available for Basic plan users, Pro and Unlimited plan holders can get it at $29.99/user/month.
VirtualPBX Overview Video
The video explains how a cloud-based system that routes calls over the Internet can be beneficial to a business.
Popular Integrations
When choosing a VoIP software, it’s important that the system integrates with other applications your business is currently using. Here is a list of some of VirtualPBX’s popular integrations:
Top VirtualPBX Alternatives
Not sure if VirtualPBX is the right fit for you? Read our reviews of all top VoIP software or check out one of these three VirtualPBX alternatives.
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Greg
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
System just works, its great
Can’t say anything – we’ve had a fully positive experience
We’ve been a long time client and have had no questions about our decision.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
ChooseWhat
Review SourceOrganic
This review is for the Virtual PBX Dash Plan rather than the Office Plans.
Virtual PBX Dash Plans are designed for small businesses that want full phone system functionality, but at a low cost. For people only needing one “user” these plans do offer a great value. However, for the Basic and Pro plans, the service adds $12.99 and $26.99 per additional user, but doesn’t include any additional minutes. So this effectively INCREASES your cost per minute as your business grows.
Because the Office Plans and the Dash Unlimited plan include unlimited U.S. & Canada minutes, those users don’t have to worry about this issue. As long as you’re either a solo user or you prefer the more expensive, but unlimited minute options, Virtual PBX offers a good solution. Here is a more detailed review of the Virtual PBX Dash Plan: http://virtual-pbx.choosewhat.com/hosted-pbx-services/virtual-pbx/#review
Review SourceOrganic
DW Nelson
Review SourceOrganic
I’ve been a VPBX customer since 2006 and it has served my SMB business needs very well, with virtually zero problems. Priced right, full-featured, my only desire to to have them do voice-text voicemail transcription, but otherwise a stellar service.
I don’t use outcalling through the PBX, and largely this just handles inbound calls, but does it reliably and professionally.
Review SourceOrganic