Vision Helpdesk offers a suite of customer service solutions for efficiently managing help desk and service desk operations. It comes with three license options that include on-premise installation and a software-as-a-service (SaaS) cloud subscription. In this article, we cover Vision Helpdesk reviews and pricing. Ready to get started? Get a free trial.
Summary of Vision Helpdesk Reviews
As of March 2019, there are very few up-to-date Vision Helpdesk reviews online. If you are a past or current Vision Helpdesk customer, leave a review to help other business owners who are deciding whether or not to use the software.
Vision Helpdesk Pricing
The Vision Helpdesk pricing scheme covers five paid plans, each with three license options: SaaS Cloud License (ranges from $12 to $48/agent/month), Download Recurring License (ranges from $8 to 32/agent/month), and Download One-Time License (starts at $200/agent). The main differences between the plans are access to contract and financial management tools among others.
The SaaS Cloud and Download Recurring license fees are paid in lump sum at the beginning of the billing cycle. Vision Helpdesk also offers subscription options with monthly billing arrangements. Additionally, both license types come with free support and software updates. However, the SaaS Cloud license is limited only to users located in the United States, the United Kingdom, and the European Union. Meanwhile, the Download One-Time License includes one-year free support and software updates.
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Top Customer Service Software 2019
Vision Helpdesk Features
Check out the list below of some of Vision Helpdesk’s features:
- Access, contract, and vendor management
- Asset, task, and financial management
- Client portal and mobile apps
- Dashboard and reporting tools
- Multichannel support and ticket billing
- Multilingual platform with multiple time zones
- Service level agreement and escalation workflow rules
Vision Helpdesk FAQs
What is the difference between Vision Helpdesk’s download license and SaaS license?
With a download license, Vision Helpdesk will be hosted on your server. However, it requires PHP, MySQL, and IonCube Loader to be installed on your Windows or Linux server. Meanwhile, a SaaS license will not require you to install any application or setup file on your server. Additionally, its platform will be hosted on Vision Helpdesk’s cloud servers.
Can I change my subscription from a SaaS license to a download license?
Yes, you can switch from a SaaS license to a download license. You may contact Vision Helpdesk’s support team to request for more information.
Here is a list of some of Vision Helpdesk’s popular integrations: