Vivial (formerly LocalVox) provides marketing products and services, as well as an SEO platform used by small and medium enterprises to enhance their online presence. We compiled user reviews from our website to determine what Vivial customers think about the company. We also compared the most common pricing options for small business owners.
Vivial Customer Reviews
Summary of User Reviews
We scoured hundreds of reviews and found that Vivial has mainly negative reviews. Here’s what we found:
What Vivial does well:
According to the reviews we found, Vivial is good at helping small businesses rank on search engine results pages. They are also quick and efficient when it comes to customer service queries. Lastly, clients put an excellent rating on Vivial’s price range.
What Vivial does not do well:
According to the negative reviews we found, the problems with SEO are related to the time it takes for pages to rank on Google.
Most Helpful Positive User Review
One user on Yelp commends Vivial on their SEO and SEM strategies that helped their business’s website rank online. He mentioned that the customer sales representative was very helpful in instructing the clients on how to use Vivial’s programs.
Most Helpful Negative User Review
“Wish I had never signed up. I experienced NO value returned for the money I spent with them. I noticed they set up my search phrases incorrectly. The phrases they used returned my company at the top of the search – problem was, no one searching for my services would ever use that phrase! The phrase didn’t really apply to my business. The ONLY contact I had was my sales rep (frequently changed), so, I called them but never got any results. When I realized how poor the service was, I discontinued my payments & told the rep I was doing so. Never got a call back until the bill collector called. Ultimately settled at a discount. It does appear that no one at the company really cares about a quality product. My worst supplier experience ever.” — Paul Burk
Other Vivial User Reviews From Around the Web
78 customer complaints
|*Average ratings as of July 8th, 2017|
Vivial does not offer any transparent pricing options. However, their CEO announced that their pricing plans start at $199 and caps at $749. To get an accurate pricing from Vivial, you may contact their customer service representatives.