VoiceNation is an answering service provider designed to match the communication needs of businesses of all sizes. It offers users with solutions for message-taking, live receptionists, on-call schedule management, message delivery, and voicemail. In this article, we cover VoiceNation reviews and pricing. Ready to get started? Get a free trial.
VoiceNation pricing is based on four paid plans: Start Up ($50/month), Overflow ($94/month), Part-time ($282/month), and Full-time ($658/month). There are no set up fees. The main differences between the plans include the number of free minutes, as well as access to advanced features such as call scheduling, appointment scheduling, custom call scripts, and more.
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*VoiceNation offers the following special pricing for the first year of subscription: Start Up ($30/month), Overflow ($75/month), Part-time ($225/month), and Full-time ($525/month). After the first year, the abovementioned standard rates apply.
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Summary of Positive VoiceNation Reviews
Users who gave positive VoiceNation reviews said that its dashboard is very intuitive. Most of them are very delighted with its affordable and flexible plans. Some of them consider VoiceNation as a cost-effective solution for answering client calls and tracking messages. The smooth onboarding process and commendable customer support were also cited.
One user who gave a positive VoiceNation review on Trust Pilot said that it has been a huge help to their business when it comes to answering calls and tracking messages. She added that she found it easy to adjust scripts whenever she needed to and that its call screening function is fantastic. She also commended its responsive customer support team.
Summary of Negative VoiceNation Reviews
As of the date that this article was written (July 2, 2019), there are only a few negative VoiceNation reviews online. Some users reported minor technical issues that were immediately resolved by VoiceNation’s support team.
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Check out the list below of some of VoiceNation’s features:
- Live answering service
- Instant online activation
- Call patching and forwarding
- Local or toll-free numbers
- On-call schedule management
- Call usage reports
- Message delivery by email and short message service (SMS)
- And more
What does ‘live answering service’ mean?
Live answering machine means that there are actual people answering customer service calls, not just robots or prerecorded messages.
What is the advantage of having a bilingual virtual receptionist?
The bilingual virtual receptionist allows the users to reach a wider demographic. This is a free service included in the paid plans.
Here is a list of some of VoiceNation’s popular integrations: