VoiceNation is a flexible answering service that scales well with all business sizes to match their communication needs. It offers users with solutions for message-taking, live receptionists, on-call schedule management, message delivery, and voicemail. There are few up-to-date VoiceNation user reviews available online, but the ones we found are a mix of positive and negative ratings. We also shared its available pricing options.
Summary of VoiceNation User Reviews
Most Helpful Positive User Review
A reviewer who left a positive review of VoiceNation on Clutch.co said that it has allowed their company to focus on improving the quality of the customer service they provide to their clients. He particularly cited helpful features such as auto answer and call redirect. He explained that time is extremely important to their business and that the need to have their clients’ questions answered quickly is vital — thankfully, VoiceNation has helped them achieve this.
Most Helpful Negative User Review
A reviewer who left a negative review of VoiceNation on Yelp complained about poor customer service. She mentioned that they repeatedly requested for their call usage data — but the customer representatives always refuse to provide them with the information for unknown reasons. She added that the technical support representatives don’t sound professional at all and that she would definitely recommend looking at other services instead.
VoiceNation has four subscription plans: Message Only ($49/month), Jumpstart ($199/month), Accelerate ($449/month), and Thrive ($899/month). The main differences between the plans include the number of free minutes per month and the cost of the one-time onboarding fee. The per minute charge decreases as you upgrade your plan.
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Check out the list below of some of VoiceNation’s features.
- Live Answering Service
- Instant Online Activation
- Call Patching and Forwarding
- Local or Toll-Free Numbers
- On-Call Schedule Management
- Call Usage Reports
- Message Delivery by Email and SMS
- Message Delivery by Voicemail
Helpful VoIP Software Resources
Small Business VoIP Service: Who Is The Best? — Choosing a telephone provider affects your day-to-day operations and ongoing costs, but we’ve done much of the research for you to help you navigate through the range of providers and make an informed decision. Read this article for a comparison of the six best options for VoIP software.
Things to Consider When Setting up VoIP Phone Service — Check out this article where we looked into how you can choose which VoIP option can help you provide better service to your more valuable customers, and expand the ability of your employees to respond to phone calls outside of the office.
VoIP Speed Test — How Many Phones Can Your Bandwidth Support? — When using a VoIP phone service, the quality of your calls and how many lines you can support will largely depend on the bandwidth of your internet connection. Use our VoIP speed test to measure your bandwidth and learn what it means for your business’ ability to effectively support a VoIP phone service.
Does VoiceNation offer a free trial?
Yes. Interested users can sign up for a 7-day free trial.
What does “live answering service” mean?
This means that there are actual people answering customer service calls, not robots or pre-recorded messages.
VoiceNation Overview Video
This video explains what the live answering service entails, as well as what edge VoiceNation can offer businesses.
When choosing a VoIP software, it’s important that the software integrates with other applications your business is currently using. Here is a list of some of VoiceNation’s popular integrations: