Voice Nation is a flexible answering service that scales well with all business sizes to match their communication needs. We compiled Voice Nation reviews from around the web to determine what their customers think about the company. We also shared the pricing options available for small business owners.
For an in-depth comparison of three top answering service providers, check out our answering service comparison guide.
Voice Nation Customer Reviews
Summary of User Reviews
Voice Nation does not have many user reviews online, but from what we found it seems that the company has a mixture of both positive and negative ratings. Here’s what we found:
What Voice Nation does well:
Users who gave Voice Nation a positive review said that Voice Nation offers round-the-clock services for a very affordable fee, perfect for small businesses.
What Voice Nation does not do well:
Users with negative reviews said that they received complaints from their clients regarding incompetent and sometimes rude call operators that Voice Nation assigned to their company.
Most Helpful Positive User Review
A user who gave Voice Nation a 5-star review on Facebook said that he would recommend Voice Nation to anyone who needs an answering service and said that he never expected to get so many features with the service. According to him, Voice Nation was a great bang for his buck.
Most Helpful Negative User Review
A user who gave Voice Nation a 1-star review on the review site, Yelp, said that they recorded calls since they got complaints from their customers regarding rude operators. Based on their recordings, they noticed that it took a full minute of ringing before someone answered the call, and that the operator seemed unhappy to be answering calls. They already contacted Voice Nation about the call queue time and the company has promised to hire new operators to ease the heavy call flow but they have not noticed a change yet.
Other Voice Nation User Reviews From Around the Web
Here are a few other resources for finding helpful Voice Nation customer reviews. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
|*Average rating as of date article was written: June 13, 2017|
How We Determined Quality of User Review Websites
- Facebook has several reviews on its website, but they are a mixture of reviews from former employees and clients. The most recent review is from March 2017.
- Yelp has a few reviews on its website. Although the site has only 5 reviews, most of them are very detailed. The latest review is from November of 2016.
- TopTenReviews has a staff review on the service. The review gives details on some of the service’s most important features, and gives its pros and cons as well. The review has been updated for 2017.
Voice Nation Pricing
Voice Nation has five plans for small businesses, ranging in price from $59 to $449 per month. The main difference between the plans is the number of free minutes per month, and the additional per minute charge once all free minutes have been used. The per minute charge decreases as you upgrade your plan.
|Pricing per month|
|Number of Free Minutes|
|Normal Charge per Minute|
|One-time Setup Fee|
|Free Virtual Fax|
In the chart above, we compare the three most popular pricing plans for small business owners.
Voice Nation also allows businesses to create their own custom plan by contacting one of their representatives. When applying for a plan, they have the option of adding premium services like their appointment-taking services (for an additional $9.95 per month) and bilingual answering service.
Best Pricing Option for Small Business Owners
The best plan for your business depends entirely on your call volume per month. Since all three plans share the same features, you only need to determine your business’ call volume per month to enjoy the most savings on their services. Since their per-minute charge decreases the higher you go on their tier of services, the Pro plan is a good choice if you have a fairly stable call volume and want to avoid excess per-minute charges.